Customer Care & Sales Advisor – Castle Point Borough Council

Essex County Council; North Benfleet; On-site; GBP 24,000 - 26,000; Part time

Job summary

An established industry player is seeking a Customer Care & Sales Advisor to join their team in a part-time role. This position involves providing exceptional customer service at leisure facilities, managing bookings, and promoting sales to enhance community engagement. The ideal candidate will possess strong interpersonal skills and experience in customer service, ensuring a welcoming environment for all visitors. Join a dedicated team committed to delivering high-quality services and supporting the community's well-being. This is a fantastic opportunity to make a positive impact while working in a flexible part-time capacity.

Qualifications

• Experience in customer service roles with a focus on interpersonal skills.
• Proficiency in cash handling and financial procedures.

Responsibilities

• Operate reception for leisure facilities with excellent customer service.
• Promote sales and manage bookings for council facilities.

Skills

Customer Service

Cash Handling

IT Skills

Tools

Gladstone 360 Leisure System

Job description

Customer Care & Sales Advisor – Castle Point Borough Council

Join to apply for the Customer Care & Sales Advisor – Castle Point Borough Council role at Essex County Council

Customer Care & Sales Advisor – Castle Point Borough Council

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Join to apply for the Customer Care & Sales Advisor – Castle Point Borough Council role at Essex County Council

About The Role

Customer Care & Sales Advisor

£24,790 - £25,992 per annum (Pro Rata)

Benfleet, Essex

Part-Time, Permanent

25 Hours per Week

Closing Date: Monday 5th May 2025

Essex County Council (ECC) are delighted to be supporting Castle Point Borough Council to recruit a Customer Care & Sales Advisor on a part-time, permanent basis.

Why Castle Point?Castle Point Borough Council is a statutory body responsible for employing nearly 350 staff, and delivering over 150 council services, both statutory and for the community's well-being and benefit. Castle Point Borough Council aims to provide high-quality and financially sustainable services while prioritising outstanding customer service, transparency in decision-making, and promoting local democracy. Additionally, the council seeks to transform, modernize, and improve its performance, as well as support and enable the communities within its jurisdiction to be strong, healthy, and thriving.

Our values: Trust, Respect, Improving and Learning, and Customer Focus

The Opportunity

To operate front of house reception for our busy leisure facilities at both Waterside Farm and Runnymede leisure centre. This is a customer facing role that requires excellent customer service in a friendly manner and good interpersonal skills.

To maximise income generation and usage of Council facilities through the effective and efficient marketing, promotion, lead generation and booking of Council facilities and the promotion of sales, sales of goods and memberships.

Accountabilities

• To promote sales and lead generation for membership and swimming lesson sales. As well as secondary sales.
• To accept payments, bookings, admissions policy as appropriate using the gladstone 360 leisure system. To operate and move customers on gladstone go learn.
• Responsible for float cash and card receipts reconciliation as per end of shift procedures.
• Answering all queries, including leisure inbox phone calls and face to face customers.
• To liaise with other members of the team for setup of booking activities and smooth running of the centres.
• Serving refreshments at reception and ensuing reception and refreshment areas are kept to a high standard of cleanliness.
• To comply with food safety regulations and adhere to prosses for the safe handling of food and drink, including cleaning of coffee and smoothie machine.
• To abide by the emergency evacuation procedures as per training and policies.
• To assist in the marketing and promotion of our leisure services.
  
  

The Experience You Will Bring

• Customer Service experience skills
• Experience of cash handling and financial procedures
• Good IT Skills
  
  

Working Pattern

The roles follows a 2 week rota basis.

Castle Point Borough Council is proud to be a disability confident Leader. We’re committed to interview all disabled applicants if they meet the minimum requirements of the job. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. Please speak to our Recruiters if you require any reasonable adjustments during the process.

Castle Point Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

If you have queries on this role or require anything further, please email [e-mail] or [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Government Administration

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