Customer Care Representative - Sales

Appello UK; Norwich; Hybrid; GBP 25,000; Full time

Job summary

A leading telecare solution provider is seeking an Inbound/Outbound Telecare Sales Executive in Norwich. This role involves responding to customer inquiries and making outbound sales calls to connect individuals with telecare solutions. The successful candidate will have experience in sales and customer communication. This position offers a competitive salary with performance-related increases and various employee benefits.

Benefits

Discounts on groceries and shopping

24/7 employee assistance program

Family and friends’ discounts

Pension scheme

Free on-site parking

Qualifications

• Proven ability in sales or direct customer contact.
• Experience in a contact centre environment and outbound dialing.
• Results-driven and self-motivated.

Responsibilities

• Respond to inbound sales enquiries via phone, email, and digital channels.
• Make outbound calls to follow up on leads.
• Achieve and exceed sales targets.

Skills

Empathetic communication

Sales ability

Active listening

Customer service

Job description

Overview

INBOUND / OUTBOUND TELECARE SALES EXECUTIVE

Location: Norwich - Hybrid

Hours: 37.5 hours per week

Shift pattern: 5 days a week, between Monday and Sunday, 7.5 hour shifts between 08:00 and 20:00

Salary: £24,004.50 per annum (£12.31 per hour) with the opportunity to increase with KPI's up to 20%

Start Date: 06/10/2025

Responsibilities

• Respond to inbound sales enquiries via phone, email, and digital channels, providing expert guidance on telecare products and services.
• Make outbound calls to follow up on leads, engage lapsed customers, and identify new sales opportunities through proactive outreach.
• Understand customer needs—often involving elderly or vulnerable individuals—and recommend tailored telecare solutions that promote safety and independence.
• Build rapport and trust with individuals, families, and caregivers through empathetic, respectful, and professional communication.
• Achieve and exceed sales targets, conversion rates, and other key performance indicators (KPIs) set by the business.
• Accurately record customer interactions, sales activity, and personal information in CRM and order processing systems, ensuring compliance with data protection regulations (e.g., GDPR).
• Coordinate with internal teams (e.g., installation, support, and technical services) to ensure a smooth transition from sale to service delivery.
• Stay up to date on product offerings, pricing structures, and industry developments through regular training and team updates.
• Provide feedback from customer interactions to help improve services, marketing, and product offerings.
• Support promotional campaigns and seasonal sales initiatives through outbound calling and follow-ups.
• Support other areas of the contact centre depending on the business needs.

Qualifications & About You

You’re an empathetic communicator with a passion for helping others and a proven ability in sales or direct customer contact. You thrive in dynamic environments, enjoy achieving targets, and take pride in guiding individuals, families, and caregivers to the right telecare solution.

You’re results-driven, resilient, and self-motivated — someone who doesn’t just meet KPIs but aims to exceed them. You’re skilled at building rapport over the phone and digital channels, listening actively, and translating customer needs into tailored recommendations. You have the ability to connect with people, understand their circumstances, and help them benefit from life-enhancing telecare services.

You will have experience in sales and direct contact with the public, ideally within a contact centre environment and outbound dialing.

About the Role

The Contact Centre Representative is responsible for both responding to inbound sales enquiries and proactively reaching out to potential and lapsed customers. This role connects individuals, families, and caregivers with telecare solutions that support independent living, safety, and peace of mind. Through empathetic communication, product knowledge, and a customer-first approach, you’ll ensure every interaction leads to a positive experience and contributes to sales targets and business growth.

Key Responsibilities

• Respond to inbound sales enquiries via phone, email, and digital channels, providing expert guidance on telecare products and services.
• Make outbound calls to follow up on leads, engage lapsed customers, and identify new sales opportunities through proactive outreach.
• Understand customer needs—often involving elderly or vulnerable individuals—and recommend tailored telecare solutions that promote safety and independence.
• Build rapport and trust with individuals, families, and caregivers through empathetic, respectful, and professional communication.
• Achieve and exceed sales targets, conversion rates, and other key performance indicators (KPIs) set by the business.
• Accurately record customer interactions, sales activity, and personal information in CRM and order processing systems, ensuring compliance with data protection regulations (e.g., GDPR).
• Coordinate with internal teams (e.g., installation, support, and technical services) to ensure a smooth transition from sale to service delivery.
• Stay up to date on product offerings, pricing structures, and industry developments through regular training and team updates.
• Provide feedback from customer interactions to help improve services, marketing, and product offerings.
• Support promotional campaigns and seasonal sales initiatives through outbound calling and follow-ups.
• Support other areas of the contact centre depending on the business needs.

Benefits

• Appello Perks: discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more
• 24/7 employee assistance programme with an easily accessible app
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 3% Company matched
• Free on-site parking

Other Information

This is an exciting time at Careline365, part of the Appello group. We are a company on the move and joining now offers exceptional career opportunities as we continue to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the Careers Team on 01425 626337.

Referrals increase your chances of interviewing at Appello UK by 2x. Get notified about new Sales Executive jobs in Norwich, England, United Kingdom.