Customer Care Representative (Order Management)

Danaher; Crawley; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading life sciences company is seeking a Customer Care Representative for an on-site role in Crawley. The successful candidate will be responsible for accurate order processing and providing exceptional customer service. Essential qualifications include GSCE English and Mathematics, customer service experience, and CRM knowledge. Join us to make a real impact in the world of healthcare.

Benefits

Comprehensive benefit programs

Paid time off

Qualifications

• Minimum GSCE English and Mathematics at Grade C or higher.
• A proven background in customer service.
• Call handling experience.
• CRM system experience.
• Intermediate skills in MS Word, Excel and Outlook.

Responsibilities

• Ensure accurate order processing and exceed customer expectations.
• Handle customer credit claims promptly and accurately.
• Participate in process improvements to enhance customer experience.

Skills

Customer service

Call handling

CRM system experience

Intermediate MS Word, Excel and Outlook

Education

Minimum GSCE English and Mathematics at Grade C

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Radiometer, one of Danaher’s operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Radiometer, life comes first. Our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. We’re a team that celebrates diverse ideas and continuous improvement. Here, you’ll find a place to grow and make a real impact, with your unique perspective driving us forward in improving patient care.

The Customer Care Representative (Order Management) is responsible for ensuring accurate order processing, delivering customer service that exceeds customer expectations and providing a prompt and accurate handling of customer credit claims.

This position reports to the Customer Care Team Leader and is part of the Customer Care Team located in Crawley, West Sussex and will be an on-site role.

In this role, you will have the opportunity to:

• Improve customer experience

• Enhance and add new skills

• Participate in process improvements

The essential requirements of the job include:

• Minimum GSCE English and Mathematics at Grade C or higher

• A proven background in customer service

• Call handling experience

• CRM system experience

• Intermediate skills in MS Word, Excel and Outlook

Radiometer offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.

Radiometer is an equal opportunities employer and welcomes applications from all qualified candidates.