Customer Care Representative (Logistics)

Siemens Mobility; Camberley; On-site; GBP 30,000 - 40,000; Full time

Job summary

Siemens Healthineers is seeking a Logistics Coordinator for its Customer Care Centre in Frimley. This role involves supporting country logistical activities, managing inventory, and ensuring service delivery aligns with agreed standards, all within the healthcare sector. Join a pioneering company committed to innovation and quality in healthcare, offering opportunities for personal and professional growth.

Benefits

Competitive salary

Generous pension contributions

26 days holiday

Flexible benefits including private medical insurance

Paid volunteering days

24/7 employee assistance programme

Qualifications

• Strong organizational skills and ability to prioritize workload.
• Confident communication across all stakeholder levels.
• Interest and passion for working in healthcare.

Responsibilities

• Provide administrative support for country logistical activities.
• Manage inventory and logistics operations with third-party suppliers.
• Raise and maintain purchase orders related to logistics.

Skills

Organizational skills

Communication skills

Customer-focused

Team collaboration

Continuous improvement

Tools

Microsoft Office

SAP

Siebel

Job description

Do you want to contribute to the future of healthcare? Siemens Healthineers is looking for a Logistics Coordinator to join our Customer Care Centre (CCC). Based at our headquarters in Frimley, Surrey, this role will operate and monitor country logistical activities within customer services, including supporting the process of the order and return of spare parts, administering third-party suppliers, managing warehousing and calibration processes, and maintaining records within the department's data management systems.

Siemens Healthineers is one of the world's largest suppliers to the healthcare industry and a pioneer in affordable and personalized healthcare. Our customer support differentiates us from the competition, and maintaining high standards and quality is achieved through developing strong relationships and delivering excellent service.

We embrace and encourage diverse viewpoints, backgrounds, experiences, and expertise. We empower our employees to be themselves and unleash their potential, fostering an environment where different ideas and approaches thrive. Find out more here.

Responsibilities:

• Provide administrative support for country logistical activities.
• Support other Customer Care Centre teams to ensure service delivery aligns with service level agreements.
• Handle tasks related to third-party logistics and warehousing, including booking dispatches and returns, and maintaining inventory.
• Raise and maintain purchase orders for services supplied by third parties and other orders concerning country logistics.
• Create assets and perform administrative tasks in the maintenance of the DX Siebel system.
• Administer invoices related to country logistics operations.
• Manage instrument movements and returned instrument stock, including disposal or return for refurbishment.

Skills & Experience:

• Strong organizational skills with the ability to plan and prioritize workload.
• Confident communication skills across all stakeholder levels.
• Ownership and accountability for daily responsibilities.
• Ability to work effectively as part of a team and build good relationships.
• Customer-focused with an understanding of customer requirements.
• Contribute to continuous improvement of current practices.
• Interest and passion for working in healthcare.
• Proficiency with Microsoft Office; experience with SAP or Siebel is preferred.

Being part of our team:

Siemens Healthineers is a leading medical technology company with a 170-year legacy. Our innovations aim to empower healthcare providers worldwide, touching millions of lives daily. We are committed to helping healthcare providers succeed in diagnostics, therapeutic imaging, laboratory diagnostics, molecular medicine, digital health, and enterprise services.

We are certified as a 'Great Place to Work'. We aim to transform industry practices by fostering a supportive environment that encourages innovation, diversity, and growth. Learn more about our recent initiatives and response to COVID-19 on our website.

Benefits:

• Competitive salary
• Generous pension contributions
• 26 days holiday
• Flexible benefits including private medical insurance and dental cover
• Corporate social responsibility opportunities with paid volunteering days
• Support through our 24/7 employee assistance programme

We offer a flexible, dynamic environment that promotes personal and professional growth. Our team thrives on embracing different perspectives, open debate, and challenging conventions. We lead industry change by encouraging innovation and celebrating your best ideas.