Customer Care Representative - Birmingham

Crown; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in Birmingham is seeking a Customer Care Representative to provide excellent customer service and support the UK Fleet of Fork Lift Engineers. The ideal candidate will have strong communication skills, be IT literate, and possess a high level of organizational ability. Responsibilities include managing service calls, maintaining accurate records, and ensuring compliance with service level agreements. This full-time role offers competitive salary and benefits including 25 days holiday, company pension plan, and various social perks.

Benefits

Competitive salary (dependent on experience)

25 days holiday plus bank holidays

Company pension plan

Social benefits including discounts and perks

Qualifications

• High level of customer care and administrative experience.
• Excellent communication skills, both written and verbal.
• Attention to detail and ability to prioritize.

Responsibilities

• Build and maintain relationships with customers; keep them updated on work orders.
• Log service requests, manage work orders, and ensure SLA compliance.
• Generate invoices and enter/update PM schedules.

Skills

Customer Care

Communication

Organizational Skills

IT Literacy

Tools

Word

Excel

Job description

Customer Care Representative - Birmingham, Birmingham

Client:

Crown

Location:

Birmingham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

21e950a599cc

Job Views:

21

Posted:

17.06.2025

Expiry Date:

01.08.2025

Job Description:

The Customer Care Representative is responsible for delivering excellent customer service, achieving KPIs, and maintaining accurate records in the in-house ERP system (BaaN). They will support the UK Fleet of Fork Lift Engineers by planning and dispatching as needed, managing workloads, and maintaining good housekeeping for WIP. The role involves handling customer calls and emails, building relationships, and ensuring SLA compliance.

Key Responsibilities:

1. Customer Care: Build and maintain relationships with customers, keep them updated on work orders.
2. Service Call Intake & Dispatch: Log service requests, manage work orders, ensure SLA compliance, and report issues.
3. Clocking Validation: Review and adjust technician time clocking reports daily.
4. Invoicing: Verify labor and parts, generate invoices.
5. PM Agreements: Enter and update PM schedules, communicate with customers, resolve invoice queries.
6. Emails: Handle incoming customer emails regularly.

Person Specification:

• High level of customer care and administrative experience.
• Excellent communication skills, both written and verbal.
• Attention to detail, organizational skills, ability to prioritize.
• IT literacy, especially Word and Excel.
• Ability to work independently and as part of a team.

Hours of Work:

Monday to Thursday: 8:00am - 4:30pm; Friday: 8:00am - 4:00pm.

Benefits:

• Competitive salary (dependent on experience).
• 25 days holiday plus bank holidays.
• Company pension plan.
• Social benefits including discounts and perks.