Customer Care Representative - 12 Month FTC

Siemens; Camberley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading medical technology firm is seeking an experienced Customer Care Representative in Camberley. This role is focused on managing customer support requests, requiring flexibility in working hours. Ideal candidates will have prior call center experience and strong communication skills, with knowledge of SAP and Siebel being advantageous. Join us to help shape the future of healthcare with innovative solutions.

Benefits

Competitive salary

Holiday purchase options

Pension contributions

Private medical insurance

Dental cover

Paid volunteering days

Qualifications

• Prior call centre experience is essential.
• Ability to handle fast-paced customer interactions.
• Strong teamwork skills.

Responsibilities

• Log all Service/Applications related calls.
• Forward logged calls to relevant support teams.
• Serve as a point of contact for customer inquiries.
• Create spare part and test equipment orders.

Skills

Customer interactions via phone

Ability to multitask

Experience under pressure

Knowledge of SAP

Knowledge of Siebel

Job description

Do you want to contribute to the future of healthcare? Siemens Healthineers is looking for an experienced call centre professional to join our team as a Customer Care Representative in Camberley, Surrey. This is a 12-month Fixed Term Contract (FTC).

Based at our Camberley Office, this role involves working shifts between 8am-8pm, scheduled any day from Monday to Sunday. Flexibility is required, with occasional business cover and potential for extended hours, which would be eligible for overtime or enhanced pay.

As a Customer Care Representative, you will manage customer support requests from call logging to completion, handling inquiries from both NHS and private sectors.

Key responsibilities include:

1. Logging all Service/Applications related calls, checking contract and warranty status, and capturing contact information.
2. Forwarding logged calls to the relevant technical/support teams.
3. Serving as a point of contact for general healthcare customer inquiries, directing them appropriately.
4. Creating spare part and test equipment orders for Customer Service Engineers and coordinating delivery.

Applicants should have prior call centre experience and the following skills:

1. Experience handling customer interactions via phone and face-to-face.
2. Ability to multitask under tight deadlines.
3. Experience working under pressure and within a team.
4. Knowledge of SAP and Siebel is advantageous.

In return, you'll receive a competitive salary, benefits including holiday purchase options, pension contributions, share schemes, private medical insurance, dental cover, and CSR opportunities such as paid volunteering days and an employee assistance program.

Siemens Healthineers is a global leader in medical technology with over 170 years of experience. Join our team to help shape the future of healthcare, benefiting millions of patients worldwide through innovative diagnostics and therapies.