Customer Care Representative

Pyramid8; Wetherby; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company based in Boston Spa is looking for a Customer Care Officer to join their established team. The role requires strong administration and customer care skills to manage client interactions, ensure seamless service delivery, and maintain documentation. Full training is provided, and remote work may be available after training.

Benefits

Annual salary reviews

Bonuses for exceeding expectations

Remote work possible after training

Qualifications

• Strong administration skills.
• Excellent customer care skills.
• Friendly, positive attitude with attention to detail.

Responsibilities

• Handle renewals, new business, and mid-term adjustments.
• Provide quotations and deal with customer queries.
• Client liaison via phone, email, and letters.

Skills

Customer care skills

Communication

Attention to detail

Proactive attitude

Time management

Job description

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Pyramid8 is recruiting for a Customer Care Officer to join an established specialist business in Boston Spa. They are a small team looking for an individual with strong administration skills who is seeking a long-term role.

The Customer Care role mainly involves dealing with existing clients, making and taking calls related to renewals, checking receipt of renewals, and handling some claims.

The role is varied and interesting. Full training is provided, and candidates should already possess excellent customer care skills, including listening and communicating politely and professionally.

Working hours are Monday to Friday, 8:45 AM to 5:15 PM, plus four Saturday mornings related to training. After full training, remote work is possible. Flexibility regarding hours can be discussed for the right candidate.

You will be welcomed into a friendly, professional team with staff having up to 20 years of service, most over 10 years. Salary reviews are conducted annually, with rewards including bonuses for exceeding expectations.

Duties include:

• Handling renewals, new business, and mid-term adjustments
• Providing quotations
• Dealing with customer queries and claims
• Client liaison via phone, email, and letters
• All aspects of administration
• Chasing documentation and resolving customer queries
• Updating information on in-house systems

The ideal candidate will have a friendly, positive attitude, strong attention to detail, and the ability to use initiative and prioritize tasks. Drive, enthusiasm, and a proactive attitude are essential. The client values hardworking, loyal, honest, and dedicated individuals.