Customer Care Representative

Medtronic; Watford; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company dedicated to innovation in healthcare technology. In this dynamic role, you will enhance customer experience through technology while supporting the vital Order-To-Delivery processes. This position offers a unique opportunity to work closely with customers and internal stakeholders, ensuring seamless communication and service delivery. You will be part of a passionate team that is committed to making a difference in healthcare, contributing to a mission that alleviates pain and restores health. Embrace the chance to grow your career in a supportive and flexible work environment.

Benefits

Flexible Benefits Package

Competitive Salary

Career Development Opportunities

Employee Recognition Programs

Qualifications

• Experience in a team-based office environment is essential.
• Strong communication and customer relationship skills are required.

Responsibilities

• Support Order-To-Delivery processes and customer satisfaction.
• Handle incoming calls and emails, prioritizing urgent inquiries.

Skills

Communication Skills

Customer Relationship Building

Analytical Skills

Stress Management

Education

Experience in an Office Environment

Tools

Microsoft Office

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world. Working in CCOO means being close to our customers and critical people inside hospitals (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.). The role is permanent and based at the Watford office (hybrid working model 3/2). Monday and Thursday being office days.

Responsibilities may include the following and other duties may be assigned:

• Provide day-to-day support in Medtronic's Order-To-Delivery processes as well as Supply Chain through analytical and operational support
• Contribute to the company goals in the areas of customer satisfaction
• Responsible for handling all incoming calls and e-mails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership to resolution
• Responsible for issue resolution and reactive communication towards the customer/patient
• Contribute to process improvement/standardization (internal/external) and be able to participate or lead projects
• Support Strategic Accounts, deliver a seamless, value-added service
• Be responsible for capturing and documenting customer/patient specificities in internal systems

Required Knowledge and Experience:

• Experience in an office team based environment
• Computer literate
• Good communication skills (telephone and email)
• Strong customer relationship building skills
• Ability to cope with stressful situations

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here