Customer Care Representative

Crown; Warrington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in customer service seeks a Customer Care Representative in Warrington. You will deliver excellent service while managing service budgets and KPIs. Ideal candidates possess strong customer care skills and the ability to work both independently and collaboratively. Offering competitive salary, 25 days holiday, and a company pension plan.

Benefits

Competitive salary

25 days holiday

Company pension plan

Various employee benefits

Qualifications

• Experience in customer care roles is desirable.
• Ability to work independently and as part of a team.

Responsibilities

• Deliver excellent customer service while achieving KPIs.
• Manage service call intake and dispatch.
• Maintain accurate records in the ERP system.

Skills

Strong customer care skills

Excellent communication

Attention to detail

IT proficiency (Word and Excel)

Tools

ERP system (BaaN)

Job description

Customer Care Representative, Warrington

Client:

Crown

Location:

Warrington, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

f192c836c9a0

Job Views:

12

Posted:

01.08.2025

Expiry Date:

15.09.2025

Job Description:

The Customer Care Representative is responsible for delivering excellent customer service while achieving KPIs and managing service budgets. Key duties include interpreting customer requirements, maintaining accurate records in the ERP system (BaaN), providing administrative support to the UK Fleet of Fork Lift Engineers, and prioritizing workloads effectively.

Responsibilities include building customer relationships, managing service call intake and dispatch, monitoring work-in-progress, validating clocking data, processing invoices, managing PM agreements, handling emails, and maintaining high standards of customer care.

Candidate requirements include strong customer care skills, excellent communication, attention to detail, IT proficiency (Word and Excel), and the ability to work independently and as part of a team. Previous experience in a similar role is desirable.

Working hours are Monday to Thursday, 37.5 hours per week, with a choice of start times, and Friday from 8:00 or 9:00 am to 4:00 or 5:00 pm. The package includes a competitive salary, 25 days holiday, a company pension plan, and various employee benefits.