Customer Care Representative

JR United Kingdom; United Kingdom; On-site; GBP 30,000; Full time

Job description

We’re hiring for a Customer Care Specialist to join a team of 10, in Bristol. On offer is a basic salary up to £30,000 per annum, no shifts or weekend work, Monday – Friday, 9am – 5pm only and free onsite parking. Ideally, they need somebody that has good experience within telephone-based customer service, managing various situations from onboarding new clients, retaining clients and dealing with complaints.

The role of Customer Care Specialist involves:

• Dealing with all incoming queries from clients.
• Assisting with any issues and liaising with the correct team to resolve them.
• Upselling additional products or services that suit their needs.
• Processing of new orders or any changes that need to be made.
• Focusing on dealing with complaints and retaining customers.
• Ensuring the retention levels for customers is kept at a good standard.

For the Customer Care Specialist role, you need:

• Previous experience in an office-based/telephone-based CS role.
• Ability to work well within a busy environment and enjoy a varied role.

As the Customer Care Specialist, you’ll get:

• Basic salary up to £30,000 per annum.
• Early finishes on a Friday.
• Opportunity to progress your role long-term.
• Summer and Christmas team get-togethers.