Customer Care Representative

Skechers; St Albans; On-site; GBP 20,000 - 30,000; Full time

Job description

As a Customer Care Representative, you will assist and support in the daily operations of the UK and Ireland websites, ensuring the highest possible level of service. You will oversee all orders moving through the e-commerce system and assist in the administration of faulty shoe claims, refunds, and exchanges for our wholesale operation.

Do you have excellent customer facing communication skills and ability to close complaints with a positive outcome for both parties?

If so, we want you to join our team as a ‘Skechers Customer Care Representative’.

This role also involves assisting with the implementation and providing support of any online marketing initiatives, as well as carrying out ad-hoc duties and responsibilities as requested or assigned by the customer service manager.

With a competitive salary and benefits, plus opportunities for career growth, you can make your mark in the world of retail with Skechers! We want you to be yourself and feel welcome when you join us.

What we’re looking for:

• Excellent customer facing communication skills and ability to close complaints with a positive outcome for both parties.
• Professionally and confidently able to communicate and liaise at all levels.
• Articulate with excellent writing skills.
• Have a positive outlook.
• Friendly and approachable.
• Ability to interpret documents such as e-mails, safety rules, policies and procedures and operating/maintenance instructions.
• Ability to think outside the box.
• Self-motivated and can work on own initiative.
• Creative with the ability to think ahead.
• Proficient in MS Office (Word, PowerPoint, Excel and Outlook).

Skechers offers:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• A fun and dynamic work environment.
• Product discount.
• Free onsite parking.

Find out more about our benefits and perks once you’ve applied!

This is a great opportunity to join us and make a positive impact. If you feel you can be a true brand ambassador for Skechers, we want to hear from you.

Skechers recognises the importance and power of diversity within our business. We ensure that our people processes are fair, transparent and promote equality of opportunity for all employees and job applicants.

BE YOU – FEEL WELCOME

About Skechers
Skechers (NYSE: SKX), a global, Fortune 500 brand, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.

Be You - Feel Welcome

Skechers recognises the importance and power of diversity within our business. We ensure that our people processes are fair, transparent and promote equality of opportunity for all employees and job applicants.

Reasonable accommodations may be made to enable individuals with disabilities or health conditions, who are otherwise qualified for the job position, to perform the essential functions as detailed above.