Customer Care Representative

ZipRecruiter; London; On-site; GBP 35,000; Full time

Job summary

A premium co-living company is seeking a Community & Building Manager in London. This full-time role involves engaging with tenants, solving day-to-day challenges, and organizing community events. Ideal candidates will have a background in hospitality or customer service and demonstrate problem-solving and creativity in a fast-paced environment.

Benefits

Career Progression

Training and upskilling

Impact on community building

Qualifications

• Engaging and personable approach to tenant interactions.
• Reliable and organised for independent work.
• Experience in hospitality or events is a plus.

Responsibilities

• Oversee property checks and ensure maintenance standards.
• Be available for tenant issues and support community events.
• Adapt to various sites and manage tasks efficiently.

Skills

Customer service

Problem-solving

Organisational skills

Creativity

Job description

Overview

Community & Building Manager

Camden & Bermondsey

Monday – Friday, 9am – 6pm

Full-time

£35,000

Role: What You’ll Be Doing

This is a hands-on, face-to-face role that blends hospitality, community, and property care. No two days will be the same; you’ll move between beautiful sites and become the go-to person for tenants.

A typical week might include:

• Building Care: Carrying out checks, making sure contractors and cleaners deliver high standards, and ensuring everything is running smoothly.
• Experience: Being present onsite, approachable, and available - solving day-to-day issues quickly and professionally.
• Community Building: Organising quarterly events with your own creative spin to bring tenants together and cultivate a sense of community.
• Agility: Supporting lettings with viewings when needed, and handling unexpected challenges with confidence.
• Flexibility: Splitting time between Camden (2 days), Bermondsey (2 days), and weekly inspections elsewhere in the portfolio (1 day).

What We’re Looking For

You don’t need previous property management experience - this role is perfect for someone from a hospitality, events, property, or customer service background who loves working with people and takes pride in making things happen.

We’d love to hear from you if you are:

• Well-spoken, engaging, and naturally personable.
• Reliable, organised, and comfortable working independently.
• Confident solving problems and thinking on your feet.
• Creative, with ideas for fun, engaging community events.
• Happy to move between sites and adapt to a fast-paced environment.

Why Join This Team?

• Career Progression – Training, upskilling, and long-term career opportunities.
• Prestige Brand – Work for a premium co-living company setting new standards in London.
• Community Impact – Play a key role in creating vibrant, connected communities.
• Variety & Autonomy – A dynamic role where you’re trusted to make an impact every day.

If you’re passionate about people, thrive in dynamic environments, and want to be part of a forward-thinking co-living brand, this could be the perfect role for you.