Customer Care Representative

Iron Mountain; Livingston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading records management company is seeking a Customer Care Representative in Livingston. This role focuses on improving the company's financial health by optimising payments and resolving invoice queries. Ideal candidates will have experience in Credit Control and strong communication skills, and will be able to handle multiple demands effectively. Join us to make a positive impact in a supportive environment.

Qualifications

• Experience within a large-value commercial Credit Control environment.
• Proven track record in chasing historical debt and resolving problem debt in a timely manner.
• Excellent written and verbal skills, with a professional telephone manner.
• Ability to perform under pressure and meet tight deadlines.
• Good organizational and time management skills.

Responsibilities

• Carry out reminder actions according to weekly objectives.
• Effectively use tools to ensure prompt resolution of invoice disputes.
• Work with the Credit Manager on complex disputes.
• Provide data for reporting requirements.
• Build and maintain relationships with customers.

Skills

Experience in Credit Control

Debt resolution skills

Excellent communication

IT tools proficiency

Organizational skills

Tools

Oracle Cloud Collection Module

Job description

Social network you want to login/join with:

Customer Care Representative, Livingston

col-narrow-left

Client:

Location:

Livingston, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

8954deb0ba48

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

col-wide

Job Description:

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

We are seeking a customer care representative to join our cash collection team in Livingston. You will play a crucial part in improving our company's financial health. This role involves optimising incoming payments and resolving invoice queries through diligent collection practices.

Responsibilities

Carry out reminder actions (telephone, dunning letters, etc.) according to weekly objectives and maintain accurate and up-to-date customer details and account records for the allocated portfolio of customers.

Effectively use Oracle Cloud Collection Module and other available tools to ensure prompt and efficient resolution of invoice queries and disputes, leading to timely payments.

Work with the Credit Manager on more complex disputes which may lead to escalation to the Disputes Resolution Team.

Provide all required data for daily, monthly, internal, and external reporting requirements to the Credit Manager as per the agreed timetable.

Build and maintain effective and productive relationships with internal and external customers.

Qualifications:

Experience within a large-value commercial Credit Control environment.

Proven track record in chasing historical debt and resolving problem debt in a timely manner.

Excellent written and verbal skills, with a professional telephone manner.

Good command of standard and company IT tools, with good knowledge of the dunning process.

Ability to perform under pressure and meet tight deadlines.

Good organizational and time management skills with the ability to deal with multiple demands on time and resources.