Customer Care Representative

Hays Specialist Recruitment Limited; Ellesmere Port; On-site; GBP 32,000; Full time

Job summary

Join a globally recognized manufacturing leader as a Customer Care Representative in Ellesmere Port. In this role, you will oversee the order lifecycle, maintaining excellent customer service and compliance with logistics regulations. Enjoy a competitive salary, work-from-home flexibility, and ample benefits including holidays and a generous pension plan.

Benefits

25-day holiday allowance plus bank holidays

Generous pension contribution

Ample free on-site parking

Work from home policy

Qualifications

• Experience in customer care, ideally in manufacturing or export-driven environments.
• Proficient in SAP and Microsoft Office.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Manage full order lifecycle from documentation to invoicing.
• Deliver outstanding customer service and resolve issues.
• Prepare and manage all export documentation.

Skills

Customer care experience

Logistics understanding

Communication skills

Organizational skills

Tools

ERP systems (SAP preferred)

Microsoft Office

Job description

Your new company
Join a globally recognised manufacturing leader with a strong presence across EMEA. As part of their commitment to maintaining exceptional service levels, the company is seeking a dedicated and detail-oriented Customer Care Representative to support the team during a key period.


Your new role
As a Customer Care Representative, you will be the key point of contact for export customers, ensuring seamless order processing and delivery. You'll manage the full order lifecycle, from documentation and dispatch to invoicing and issue resolution, while maintaining high standards of customer satisfaction.
Key Responsibilities:

• Deliver outstanding customer service by managing complex enquiries and proactively following up on deliveries and issues
• Build strong relationships with customers, ensuring the company remains their first choice
• Prepare and manage all export documentation including Certificates of Analysis, customs invoices, packing lists, and delivery notes
• Coordinate order dispatches from EMEA-managed warehouses and book final shipment dates
• Complete shipments and invoicing in the ERP system (SAP) within 48 hours of dispatch
• Ensure compliance with import/export regulations across Europe and the rest of the world
• Collaborate with internal teams including Supply Chain, Finance, Warehouses, and Export Sales
• Support resolution of customer complaints, aiming for closure within two months

What you'll need to succeed
In order to succeed in this post, I am looking for a motivated and customer-focused individual with experience in customer care within a manufacturing environment. You'll be someone who thrives in a fast-paced setting, is confident about managing complex logistics, and can communicate effectively across teams and with international customers.
Key skills and experience include:

• Proven experience in customer care, ideally within a manufacturing or export-driven environment
• Strong understanding of logistics, transport management, and warehousing
• Knowledge of export/import principles and documentation (EU and Rest of World)
• Proficiency in ERP systems (SAP preferred) and Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to manage multiple priorities
• A proactive, positive attitude and a commitment to delivering excellent service
• Hazardous goods training is desirable

What you'll get in return
In addition to working for a globally thriving business, you will have a competitive salary of £32,000 for your full-time working hours which span Monday-Friday. This post is based in Ellesmere Port, and has a 1-day work from home policy per week. You will have access to ample free on-site parking, as well as various amenities on site. You will have a 25-day holiday allowance, plus bank holidays as standard, as well as a generous pension contribution. This post is available for 12 months.


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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