Customer Care & Quality Manager

ZipRecruiter; Croydon; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a detail-oriented Customer Care & Quality Manager for a hybrid role in Croydon. This position involves overseeing a team dedicated to defect management, ensuring that all issues are logged and resolved efficiently. The ideal candidate will possess strong managerial skills, excel in CRM and reporting tools, and demonstrate excellent communication and leadership abilities. This temporary contract offers the chance to make a significant impact within a collaborative environment, working closely with construction teams to drive improvements and enhance processes. If you are a motivated professional looking for a rewarding opportunity, apply now!

Qualifications

• Experience in defect management or strong transferable managerial skills.
• Proficient in CRM and Excel with excellent communication abilities.

Responsibilities

• Oversee a team managing defect reports and ensure timely resolutions.
• Collaborate with construction teams to escalate and resolve issues.

Skills

Defect Management

Managerial Skills

CRM Expertise

Excel Proficiency

Reporting Skills

Communication Skills

Leadership Skills

Tools

CRM

Excel

Reporting Tools

Job description

Job Description

We’re looking for an experienced and detail-oriented Customer Care & Quality Manager to join our client, a leading London-based HA on a temporary contract until July 2025 initially.

This is a hybrid role based in Croydon (Tues-Thurs in office, Mon & Fri remote).

• £25.48 per hour PAYE
• £32.44 Umbrella Rate

Key Responsibilities:

• Oversee a Team Leader and Customer & Quality Executives who log defect reports
• Ensure all defects are logged and resolved within agreed timescales
• Work collaboratively with construction teams to escalate issues and drive swift resolution
• Utilise CRM, Excel, and reporting tools to track progress and improve processes
• Identify and implement improvements in defect management

Requirements:

• Knowledge of defect management OR strong transferable managerial skills
• Strong CRM, Excel, and reporting expertise
• Ability to work effectively with internal teams and escalate issues where necessary
• Excellent communication and leadership skills

This is an excellent opportunity for a motivated professional looking to make an impact.
Apply now or get in touch to find out more information!