Customer Care Professionals

Hillarys Blinds Limited; Netherfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading home solutions company in the UK is seeking Customer Care Professionals to join their Contact Centre team in Nottingham. The role involves managing customer queries via phone and email, resolving order issues, and negotiating discounts. Ideal candidates will have strong communication skills and experience in customer service. This role offers a dynamic work atmosphere along with benefits such as healthcare and generous staff discounts.

Benefits

Free car parking

Health care and lifestyle benefits package

Generous staff discount

Qualifications

• Experience in a customer-focused role, preferably in retail or a contact centre.
• Ability to handle complaints politely and professionally.
• Capability to liaise effectively with various departments.

Responsibilities

• Handle objections and complaints respectfully.
• Investigate and resolve customer order issues.
• Organize service calls and customer repairs with the field teams.
• Negotiate discounts and process payments according to compliance.

Skills

Customer service experience

Communication skills

Decision making

Team player

Job description

Overview

Do you thrive on the opportunity to work as part of a team, in a fast-paced environment? Do you have experience in a customer focused role within retail or a contact centre? We’re looking for Customer Care Professionals to join our vibrant Contact Centre team, based at our Nottingham Head Office.

You’ll need to be an enthusiastic and driven team player with experience in a customer focused role, as you’ll be dealing with incoming and outbound queries, via telephone and email, from customers and our self-employed advisor network.

As a Customer Care Professional, you’ll need great communication skills as you’ll be liaising with internal departments to investigate and resolve customer order issues, and with our field based team to organise service calls to customer homes. Decision making is an important aspect of this role, as you’ll be negotiating discounts in line with company guidelines, and you must be able to handle complaints appropriately, whilst remaining professional and respectful at all times.

Personal development is a key part of what we do here, so you’ll need to take ownership of your own personal development plan, in addition to being part of a dynamic team.

Responsibilities

• Objection / complaint handling in a professional and respectful manner at all times.


• Liaising with internal departments to investigate and resolve customer order issues through to a satisfactory conclusion.


• Liaising with field-based Advisors, Design Consultants, Installers and the Field Management Teams to organise service calls to customers properties


• Working with third parties to organise customer repairs and ensure this is completed within the agreed timescale.


• Process compensation, credits and negotiate discounts with customers in line with company guidelines.


• Take payments in line with PCI compliance.

We love new ideas here at Hillarys – Our Hillarys Ideas Programme will inspire you to identify and generate fresh ideas to delight our customers and our team

What we offer

Successful candidates can look forward to joining a lively and friendly team with a fun but fast-paced working environment, where you can have a bright career, and enjoy a fantastic range of benefits. These include free car parking, a health care and lifestyle benefits package, and generous staff discount.

We understand that there is no ‘one size fits all’ approach, and with this in mind, we are dedicated to providing an inclusive workplace where every colleague feels valued and comfortable to be their true self. If you require any reasonable adjustments throughout the recruitment process, please do let us know and we will be happy to accommodate

Everyone who applies will receive a response.