Customer Care Professional

360insights; Stratford-upon-Avon; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in customer care seeks a Customer Care Professional for its Stratford-upon-Avon office. The role involves providing high-quality support via calls, emails, and chat, ensuring customer satisfaction by resolving any issues related to incentive programs. Candidates should have strong communication, analytical, and organizational skills while demonstrating proficiency in Microsoft Office.

Benefits

Bonus

Equity

Benefits

Qualifications

• Excellent written, verbal, and listening communication skills.
• Proficient in Microsoft Office, especially Excel and Word.
• Strong analytical and problem-solving abilities.

Responsibilities

• Provide world-class customer service through inbound calls, email support, and live chat.
• Learn and navigate the 360insights solution to answer customer inquiries.
• Enhance customer experience by capturing data and providing feedback.

Skills

Communication Skills

Analytical Skills

Problem Solving

Organizational Skills

Teamwork

Tools

Microsoft Office

Job description

Customer Care Professional, Stratford-upon-Avon

Client: 360insights

Location: Stratford-upon-Avon

Job Category: Other

EU work permit required: Yes

Job Reference: 7be536e92dc3

Job Views: 3

Posted: 14.07.2025

Expiry Date: 28.08.2025

Job Description:

Description

Customer Care Professional

Plus Bonus, Equity & Benefits

* Pay transparency: Our salary ranges are determined by role, level, and location. The range displayed reflects the minimum and typical maximum target for new hires, not the maximum over time. Individual pay is based on skills and experience demonstrated during the interview process.

The Customer Care Professional acts as the main point of contact for consumers and sales associates regarding concerns with their incentive program. As the first contact, the role involves providing efficient and dedicated service to ensure resolution and a positive experience.

What you will be doing:

• Provide world-class customer service through inbound calls, email support, and live chat
• Learn and navigate the 360insights solution to answer customer inquiries
• Enhance customer experience by capturing data, providing feedback, and suggesting solutions

What you’ll bring to this role:

• Excellent communication skills – written, verbal, and listening
• Proficiency in Microsoft Office, especially Excel and Word
• Analytical and problem-solving skills
• Organizational and follow-up skills, including prioritization
• Ability to work both independently and as part of a team