Customer Care Operative - New Build Housing

Skilled Careers; Ipswich; On-site; GBP 32,000 - 39,000; Full time

Job summary

A reputable house building company in Ipswich is seeking a Customer Care Operative. The role involves rectifying property defects during the warranty period, ensuring high-quality customer service. Candidates should have experience with multi trades such as plumbing, carpentry, and decorating. The position offers a salary up to £38,500, a fully expensed vehicle, tools provided, and attractive benefits including annual leave and healthcare.

Benefits

Fully expensed vehicle

Company uniform

25 days annual leave

Healthcare

Qualifications

• Experience working for a House Builder.
• Ability to carry out multi trades works like Plumbing, Carpentry, and Decorating.

Responsibilities

• Meet customers and carry out high-quality repairs.
• Liaise with contractors to ensure all works are completed.
• Adhere to Health & Safety policies.

Skills

Joinery background

Multi Trade experience

Customer service skills

Tools

Hand tools

Power tools

Job description

Our client is a well respected House Builder with a reputation for delivering homes across Suffolk. As a region, they build circa 550 units per annum.

Owing to a vast increase in units delivered and continued & exciting growth plans they are looking to add an additional Customer Care Operative (Technician) to their existing regional Customer Care team.

You will be working on post-completion properties ensuring all defects are rectified within a professional and timely manner, working in customers homes, liaising with customers on issues raised and putting right, within their 2 year defects period.

The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within occupied homes.

This includes works from: Carpentry, Plumbing, Decorating, Painting, Mastic, Tiling etc throughout the warranty period.

The role:

• Meet with customers in their homes and carry out works to a high-quality and timely manner.
• Working along-side contractors as necessary to ensure all works are carried out as necessary.
• Keeping the company updated regarding works that are finished.
• Travel across the region covered as necessary.
• Adhering to Health & Safety policies at all times.

Skills Required:

• Preferable Joinery background but other trades to be considered.
• You must have experience working for a House Builder within a similar role such as Multi Trader / Operative.
• Experience with the following Multi Trades works to be carried out include Plumbing, Carpentry, Painting, Decorating, Tiling, Mastic, Easing doors/floorboards etc.

On offer:

• Basic salary up to GBP38,500
• Fully expensed vehicle
• Tools provided
• Company uniform
• 25 days annual leave
• Bonus
• Pension
• Healthcare