Customer Care Operative

FBR Construction Recruitment; Whiteley; On-site; GBP 32,000 - 38,000; Full time

Job summary

A medium-sized housing developer in Whiteley is seeking a customer care operative to resolve defects in customer homes. This permanent role offers a salary between £32k and £38k per annum, depending on experience, along with a company van. The ideal candidate has experience in the new build homes sector, is proactive, and possesses excellent communication skills. Immediate start available.

Benefits

Company van

Immediate start

Functional career growth

Qualifications

• Previous experience in a similar role within the new build homes sector.
• Proactive and self-motivated with excellent attention to detail.
• Excellent communication skills and a commitment to quality.

Responsibilities

• Resolve defects in customer homes and carry out minor remedial works.
• Ensure a smooth and professional service experience.
• Carry out inspections as requested by management.
• Travel across Hampshire and West Sussex to various sites.

Skills

Attention to detail

Communication skills

Proactivity

Job description

Overview

I am recruiting on behalf of a medium sized, independently owned housing developer. They have multiple sites due to start across 2026 and are in growth despite the housing market. They require a customer care operative to join on a permanent basis. The office is based in Whiteley, but the role requires travel across sites to resolve customer care issues. This permanent role offers a salary between £32k - £38k p/a DOE plus a company van.

Responsibilities

• Resolve defects in customer homes and carry out minor remedial works.
• Ensure a smooth and professional service experience that reflects the company’s high standards.
• Carry out inspections and other duties as requested by the customer care manager/construction director.
• Travel across Hampshire and West Sussex to sites as required.

Requirements

• Previous experience in a similar role within the new build homes sector.
• Proactive and self-motivated with excellent attention to detail.
• Excellent communication skills and a commitment to upholding the company’s reputation for quality.

Benefits and Additional Information

New opportunity in a growing company that can offer a fulfilling career ahead. Salary £32k - £38k p/a DOE plus company van. Start immediately.