Customer Care Operative

Croudace Group; South Oxfordshire; On-site; GBP 25,000 - 30,000; Full time

Job summary

A reputable construction company is seeking a Customer Care Operative to join their team in South Oxfordshire. The role involves performing maintenance and remedial works on new homes, ensuring customer satisfaction. Candidates should have experience in the housing industry or related trades, possess strong communication skills, and hold a valid UK driving licence. Travel to various sites will be necessary.

Qualifications

• Previous experience in the residential housing industry or a trade background is desirable.
• Good knowledge of maintenance (gas, heating, plumbing, decorating, carpentry) is preferred.
• Full UK driving licence required.

Responsibilities

• Carry out remedial and maintenance works across residential development sites.
• Complete reported defects in occupied properties within agreed timeframes.
• Oversee maintenance of show homes and stock plots.

Skills

House maintenance knowledge

Communication skills

Organisational skills

Attention to detail

Job description

We are currently looking for a Customer Care Operative to join our professional Customer Care team in our North Thames Region.

Reporting to the Regional Customer Care Manager, your primary responsibility will be to represent the company to customers and purchasers of our private new homes by carrying out remedial and maintenance works across assigned residential development sites. These tasks must be completed within designated timeframes, ensuring a high level of customer satisfaction throughout.

Based in the Didcot area, the role will also involve travel to other sites as required. You will be responsible for completing reported defects in occupied properties, sometimes with trade support, and ensuring that all work is completed within agreed timeframes. In addition, you’ll oversee the maintenance of show homes and stock plots. A key aspect of the role involves working closely with various departments, including Sales and Build, to understand company procedures, legal requirements, and development timelines, and to ensure that necessary works are completed at each stage of the process.

Skills & knowledge you’ll bring:
- Previous experience of working within a similar role within the residential housing industry, or a trade background or similar is desirable
- Good all-round knowledge of house maintenance, which could include gas, heating, plumbing, decorating or carpentry, is desirable
- Ability to effectively communicate with all levels both internally and externally but with a particular customer focus
- Strong organisational, timekeeping and attention to detail skills
- You will hold a full UK driving licence and be comfortable driving a van