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Aberdeen City Council is seeking a dedicated Customer Care Officer for a part-time role at Marischal College. This position involves serving as the first point of contact for the community, ensuring efficient handling of inquiries and promoting digital service usage. Ideal candidates should possess exceptional customer service skills and a passion for helping others in a diverse setting.
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Job Purpose
Job Purpose
Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for.
Location: Marischal College, Broad Street, Aberdeen
Duration: Permanent, Part Time
Roles that require PVG Membership
Please note that with effect from 1 April 2023, where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership. This applies only to roles with a full time equivalent salary of £30,000 and above. (Teaching roles and jobs at Grade 11 and above (currently £30,285 per annum / £16.64 per hour)
The Council will pay for the PVG membership cost initially, either £18 for existing PVG scheme members, or £59 for non-members, and this cost will be deducted from an employee’s first FULL month’s salary payment.
Job Purpose/about The Role
The purpose of this role is to ensure that all enquiries made to the Customer Response Team, are handled appropriately and effectively, with first class customer care. The post holder will play a key role in the digital and assisted digital programme ensuring that customers are supported where required and access council services in a manner appropriate for their needs. The post holder will demonstrate excellent communication and digital skills, work to a high level of accuracy and have a strong customer service ethos.
Are you ready to make a real difference in the lives of the people of Aberdeen? If you're a dedicated individual who thrives in a fast-paced environment, we invite you to join Aberdeen City Council as a Customer Care Officer. In this crucial role, you'll be the first point of contact for our diverse community, offering assistance across a range of services from housing and council tax to digital support. If you are naturally empathetic with a strong customer service ethos, excellent communication skills, and are genuinely passionate about customer service, we want to hear from you. Don't miss this opportunity to join Aberdeen City Council as a Customer Care Officer.
The Post Holder Needs To Hold As a Minimum
Not applicable
The Postholder Is Able To Demonstrate
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