Customer Care Manager - FTC

Blu Digital; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading homeware brand seeks a Customer Care Manager to enhance customer experience and lead a high-performing CX team. The ideal candidate will foster a customer-centric culture, implement CX strategies, and have experience with tools like Gorgias, Shopify, and SAP. Exceptional leadership, communication, and problem-solving skills are essential for this role.

Qualifications

• Strong leader with excellent communication and problem-solving skills.
• Resilient and flexible, managing multiple projects simultaneously.
• Experience in providing training and guidance to a CX team.

Responsibilities

• Drive a customer-centric culture and implement CX strategy.
• Collaborate cross-functionally to deliver a world-class customer experience.
• Manage and lead a high-performing CX team.

Skills

Communication

Problem Solving

Leadership

Customer-centric mindset

Tools

Gorgias

Shopify

SAP

Job description

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Our client is a rapidly growing, world-leading homeware brand with a significant global presence. They are currently seeking a Customer Care Manager to join their team.

The successful candidate will drive a customer-centric culture, implement the CX strategy to improve the customer journey, and collaborate cross-functionally with multiple departments to deliver a world-class customer experience. Additionally, you will manage and lead a high-performing CX team, providing training, development, and ongoing guidance.

We are looking for a strong leader with excellent communication and problem-solving skills. The ideal candidate will be resilient, flexible, capable of managing multiple projects simultaneously, action-oriented, strategically minded, and able to motivate their team. Knowledge of Gorgias, Shopify, and SAP is essential.