Customer Care Manager

The Snow Group, Ltd.; Stoke-on-Trent; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Customer Care Manager to oversee operations and manage support services. This role involves enhancing efficiency, analyzing performance data, and collaborating across departments. The ideal candidate will possess strong leadership and communication skills, along with relevant experience in operations management.

Qualifications

• 3-5 years of experience in operations management or a similar role.
• Familiarity with health and safety regulations and best practices.

Responsibilities

• Oversee and manage daily operations to align with strategic goals.
• Implement methods to enhance performance, productivity, and profitability.
• Analyze data and prepare reports for senior management.

Skills

Leadership

Analytical

Communication

Problem Solving

Process Driven

Education

Bachelor's degree in Business Administration

Tools

Data Analysis

Project Management

Job description

We at Work Lyf Group are recruiting for a Customer Care Manager for our well established client based in Fenton. In this role you will oversee daily operations, ensuring efficiency and alignment with organisational goals, while managing resources and improving processes.

Responsible for: Customer Service, Order Processing teams

Main Responsibilities

Oversee Daily Operations: Manage and supervise the daily operations of the organisation to ensure they align with strategic goals and objectives.

Improve Efficiency: Implement effective methods and strategies to enhance performance, productivity, and profitability across various departments.

Coordinate Support Services: Manage and increase the effectiveness of support services such as Customer services, Order Processing and Logistics to ensuring smooth communication and coordination between functions.

Data Analysis: Analyse data to create action plans, develop departmental goals, and monitor key performance indicators (KPIs).

Team Collaboration: Work closely with various departments, including sales, to streamline processes and improve overall business operations.

Reporting: Prepare reports for senior management, providing insights into operational performance and areas for improvement.

Qualifications

Education: A minimum of bachelors degree in business administration, or a related field;

Experience: 3-5 years of experience in operations management or a similar role.

Personal Specification & Skills Required

Strong leadership

Analytical

Outstanding communication skills

Proficiency in data analysis and project management

Ability to build rapport easily with stakeholders at all levels

Familiarity with health and safety regulations and best practices.

Excellent problem-solving skills

Process driven

Working Hours

Monday to Friday 8:00am 4:30pm or 7:30am 4:00pm (including a 30-min unpaid break).

Additional time may be needed to suit the needs of the business.

Working Location

Office based full time

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