Customer Care Manager

www.findapprenticeship.service.gov.uk - Jobboard; Stockport; On-site; GBP 40,000 - 45,000; Full time

Job summary

A growing business in customer service seeks an Enquiries Manager to lead a team of up to 15. The ideal candidate will have strong leadership skills and excellent communication abilities. This role offers a salary of £40,000 - £45,000 with opportunities for learning and career progression. Apply now to make an impact in a supportive work culture.

Benefits

Friendly, supportive working culture

Opportunities for learning and development

Career progression opportunities

Qualifications

• Experience managing a team is required.
• Excellent communication skills are crucial.
• Experience in financial services or property is a bonus, but not essential.

Responsibilities

• Lead and develop a team of up to 15 people.
• Manage workloads and staffing.
• Oversee quality control and maintain high service standards.
• Support with complex customer enquiries.

Skills

Leadership skills

Communication abilities

Organisational skills

Solutions-focused mindset

Target-driven work approach

Job description

Are you a confident leader ready to take ownership of a growing team?
Were on the lookout for a proactive and people-focused Enquiries Manager to lead a fast-paced, high-performing team. As an Enquiries Manager, you'll ensure smooth day-to-day operations, support team development, and help deliver an exceptional customer experience.

What will you be doing as an Enquiries Manager?

• Leading and developing a team of up to 15 people
• Coaching and mentoring team members, including senior staff
• Managing workloads, rotas, and staffing to meet business needs
• Supporting with complex customer enquiries and qualification processes
• Overseeing quality control and maintaining high service standards
• Reviewing documentation and providing reports to external partners
• Creating a positive team culture built on accountability and results

We would LOVE to hear from you if you have the following skills and experience:

• Strong leadership skills with experience managing a team
• Excellent communication and organisational abilities
• A hands-on, solutions-focused mindset
• Comfortable working in a target-driven environment
• Experience in financial services or property is a bonus, but not essential

What will you get in return for your work as an Enquiries Manager?

• £40,000 - £45,000 basic salary
• Realistic OTE of £45,000 - £50,000
• Monday to Friday hours 10am to 6pm (no weekends!)
• Friendly, supportive working culture
• Great opportunities for learning, development and career progression
• Join a growing business where your impact truly matters

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.