Customer Care Maintenance Operative

ZipRecruiter; Etwall CP; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Customer Care Maintenance Operative for their housing client in the East Midlands. The role involves providing excellent service, performing remedial work, and ensuring quality standards are met. Ideal candidates should have 4+ years of experience in maintenance with skills in carpentry and other trades.

Qualifications

• Proven experience of 4 years in a similar role.
• Robust understanding of construction.

Responsibilities

• Provide excellent customer service and aim for first-point resolution.
• Conduct multi-trade remedial work and meet quality standards.
• Plan and assign tasks efficiently to meet customer needs.

Skills

Carpentry

Patch plastering

Silicone application

Decorating

Job description

Job Description

We're looking to hire a Customer Care Maintenance Operative for our housing client, to be based in the East Midlands.
Key Job Responsibilities:
- Provide excellent customer service, aiming for first-point resolution for all customer inquiries.
- Conduct multi-trade remedial work to meet quality standards.
- Obtain customer/client sign-off to confirm completion of work to the required standards.
- Efficiently plan and assign tasks to meet customer needs while optimizing time and resources.
- Perform responsive remedial repairs based on instructions, including drawings and sketches.
- Safeguard work areas to prevent damage during remedial activities.
- Identify and report any issues or risks promptly.
- Maintain company vehicle and assigned equipment in good condition.
- Regularly inspect vehicles and equipment.
The ideal candidate should have a robust understanding of construction with essential skills in carpentry, patch plastering, silicone application, and decorating.
You will have proven experience of working in a similar role for a minimum of 4 years