Customer Care Great Homer Street - Full Time

McDonald's; Liverpool; On-site; GBP 18,000 - 22,000; Full time

Job summary

McDonald's is seeking a Customer Care Assistant to be the welcoming face of the restaurant in Liverpool. The role includes engaging with customers, maintaining cleanliness, and ensuring a warm atmosphere. We're looking for someone friendly and energetic to thrive in our fast-paced environment.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts from top brands

Qualifications

• Strong communication skills are essential, especially face-to-face interactions.
• Must maintain a friendly and welcoming demeanor with customers.
• Ability to work in a fast-paced, high-energy environment.

Responsibilities

• Engage with customers to create a welcoming atmosphere.
• Maintain cleanliness in dining areas and toilets.
• Attend to customers' specific needs and keep the manager informed about satisfaction.

Skills

Friendly

Courteous

Attentive listening

Face-to-face communication

Maintaining eye contact

Job description

Overview

McDonald's is a globally recognised brand, committed to core values such as Serve, Inclusion, Integrity, Community, and Family. We strive to foster a safe, respectful, and inclusive workplace, offering quality jobs and opportunities for all.

Job Role: Customer Care Assistant

As a Customer Care Assistant, you will be the face of your restaurant, engaging with customers and ensuring smooth operations in the customer areas. Your activities will include making children feel welcome, handing out balloons, organising special events, attending to customers' specific needs, maintaining high standards of cleanliness in the dining area and toilets, and creating a warm, welcoming atmosphere. You will establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.

We are looking for someone who can work in our fast-paced, high-energy environment, with a genuine smile and the ability to connect with customers, making them feel valued.

Essential qualities include being friendly, welcoming, courteous, and helpful, with strong communication skills such as attentive listening, face-to-face verbal communication, and maintaining eye contact. The ability to stay energetic and work efficiently and productively is crucial.

Benefits include: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands, and much more.