Customer Care - Full time, Flexible Availability

TN United Kingdom; Peterlee; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Care Assistant to be the face of their restaurant. In this dynamic role, you will engage with customers, ensuring a welcoming environment and smooth operations. Your friendly demeanor and effective communication skills will help create positive experiences for guests. With a commitment to high standards and a focus on customer satisfaction, this position offers the chance to thrive in a fast-paced setting while enjoying benefits such as holiday pay and employee discounts. Join a team that values community and integrity, and make a difference in every interaction!

Benefits

Holiday Pay

Service Awards

Meal Allowances

Employee Discounts

Qualifications

• Ability to connect with customers and create a welcoming atmosphere.
• Strong communication skills and attentive listening are essential.

Responsibilities

• Engaging with customers and ensuring smooth operations in customer areas.
• Maintaining high cleanliness standards and creating a warm atmosphere.

Skills

Customer Engagement

Effective Communication

Attentive Listening

High Energy Levels

Job description

Customer Care - Full time, Flexible Availability, Peterlee

Job Details

• Client: Not specified
• Location: Peterlee
• Job Category: Customer Service
• EU work permit required: Yes

Job Reference:

48873a95bd77

Job Views:

4

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

Overview

McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community, and Family. We live by our values every day and are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunities open to all.

As a Customer Care Assistant, you'll be the face of your restaurant. Your responsibilities include engaging with customers, ensuring smooth operation in customer areas, making children feel welcome, organizing special events, attending to customers' specific needs, maintaining high standards of cleanliness in dining areas and toilets, and creating a warm, welcoming atmosphere. It's essential to establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.

Working in a fast-paced, high-energy environment, we seek someone with a genuine smile and the ability to connect with customers, making them feel valued.

Friendly, welcoming, courteous, and helpful behavior should come naturally. Effective communication skills such as attentive listening, face-to-face verbal communication, and maintaining eye contact are essential. The ability to sustain high energy levels while working efficiently and productively is crucial. Benefits include holiday pay, service awards, meal allowances, employee discounts from top high-street and online brands, and more.