Customer Care - Full time - Ferndown

McDonald's; England; On-site; GBP 18,000 - 24,000; Full time

Job summary

Une chaîne de restauration emblématique recherche un Customer Care Assistant pour offrir une expérience client exceptionnelle. Dans ce rôle, vous serez le visage du restaurant, responsable de l'engagement client, de l'organisation d'événements spéciaux et du maintien d'un environnement accueillant. Ce poste répond aux passionnés de service à la clientèle qui souhaitent travailler dans un cadre dynamique et inclusif.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Qualités essentielles incluent courtoisie, serviabilité et capacité à maintenir un haut niveau d'énergie.
• Compétences de communication interpersonnelle comme le contact visuel et la communication verbale en face à face.

Responsibilities

• Engager avec les clients et assurer le bon fonctionnement des zones clients.
• Maintenir des normes élevées de propreté et créer une atmosphère chaleureuse.

Skills

Friendliness

Approachability

Effective Communication

Attentive Listening

Job description

Overview

McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, you will be the face of your restaurant. Your responsibilities include engaging with customers, ensuring smooth operations in customer areas, making children feel welcome, organizing special events, attending to customers' specific needs, maintaining high standards of cleanliness in the dining area and toilets, and creating a warm, welcoming atmosphere. You will establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.

In this fast-paced, high-energy environment, we look for individuals with a genuine smile and the ability to connect with customers, making them feel valued.

Essential qualities include friendliness, approachability, courteousness, helpfulness, and effective communication skills such as attentive listening, face-to-face verbal communication, and maintaining eye contact. You should be able to sustain high energy levels while working efficiently and productively.

Benefits include: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands, and much more.