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Customer Care - Full time, available for mornings and evenings
TN United Kingdom
Darlington
On-site
GBP 20,000 - 30,000
Full time
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Job summary
An established industry player is seeking a Customer Care Assistant to join their dynamic team in Darlington. This role is vital for creating a welcoming environment and ensuring customer satisfaction. You will engage with customers, manage their needs, and maintain cleanliness in the dining area. The ideal candidate will thrive in a fast-paced setting, showcasing excellent communication skills and a friendly demeanor. With a commitment to core values, this opportunity offers a chance to be part of a respected brand while enjoying various employee benefits. If you have a passion for customer service and enjoy working with people, this position is perfect for you.
Benefits
Qualifications
- Ability to connect with customers and make them feel valued.
- Strong communication skills and ability to work in a fast-paced environment.
Responsibilities
- Engaging with customers and ensuring smooth operations in customer areas.
- Maintaining high standards of cleanliness and creating a welcoming atmosphere.
Skills
Job description
Location: Darlington, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 51ffaca014fe
Job Views: 9
Posted: 26.04.2025
Expiry Date: 10.06.2025
Overview
McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is a commitment to core values: Serve, Inclusion, Integrity, Community, and Family. We live by these values daily, fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring opportunities are open to all.
As a Customer Care Assistant, you will be the face of your restaurant. Your role involves engaging with customers and ensuring smooth operations in the customer areas. Responsibilities include making children feel welcome, handing out balloons, organizing special events, attending to customers' specific needs, maintaining high standards of cleanliness in the dining area and toilets, and creating a warm, welcoming atmosphere. You will establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.
We seek individuals who can work in a fast-paced, energetic environment with a genuine smile and the ability to connect with customers to make them feel valued. Friendly, welcoming, courteous, and helpful behaviour should come naturally. Effective communication skills such as attentive listening, face-to-face verbal communication, and maintaining eye contact are essential. The ability to sustain high energy levels while working efficiently and productively is also required.
Benefits include: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands, and more.
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