Customer Care - Full Time

McDonald's; West Yorkshire; On-site; GBP 18,000 - 22,000; Full time

Job summary

McDonald's is seeking a Customer Care Assistant who will be the face of the restaurant, responsible for engaging with customers and ensuring a welcoming atmosphere. Ideal candidates should have strong communication skills and the ability to work in a fast-paced environment. The position offers a range of benefits including holiday pay and employee discounts.

Benefits

Holiday pay

Service awards

Meal allowances

Employee discounts from top brands

Qualifications

• Friendly, welcoming, and courteous demeanor is essential.
• Strong communication skills required, including face-to-face interaction.
• Ability to maintain high energy levels while working efficiently.

Responsibilities

• Engage with customers and ensure smooth operation of customer areas.
• Maintain cleanliness in dining and toilet areas.
• Organize special events and cater to customers' specific needs.

Skills

Communication

Attentive Listening

Customer Engagement

Job description

Overview

McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is a commitment to core values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunities accessible to all.

Job Role

As a Customer Care Assistant, you will be the face of your restaurant. Your responsibilities include engaging with customers, ensuring the smooth operation of customer areas, making children feel welcome, organizing special events, catering to customers' specific needs, maintaining cleanliness in the dining and toilet areas, and creating a warm, welcoming atmosphere. You will establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.

We seek individuals who can work in a fast-paced, high-energy environment, with a genuine smile and the ability to connect with customers, making them feel valued.

Ideal candidates will be friendly, welcoming, courteous, and helpful, with strong communication skills such as attentive listening, face-to-face verbal communication, and maintaining eye contact. The ability to sustain high energy levels while working efficiently and productively is essential.

Benefits

Our benefits package includes holiday pay, service awards, meal allowances, employee discounts from top high-street and online brands, and more.