Customer Care Executive - Trafford

L'Oreal; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading beauty company in Manchester seeks a Customer Operations Specialist to enhance customer satisfaction by managing orders and improving operational processes. The ideal candidate will have strong communication skills and experience with supply chain processes. A tech-savvy individual comfortable with tools like SAP and Microsoft Office is preferred. Join us to make an impact and grow your career in an inclusive environment.

Benefits

Real responsibility from day one

Inclusive environment

Up to 60% off brands

Private medical and dental insurance

Enhanced family leave

Access to training programs

Qualifications

• Excellent interpersonal and influencing skills to build relationships across all levels.
• Solid understanding of supply chain processes.
• Comfortable learning new IT systems; SAP experience is a plus.
• Proven ability to prioritize and manage multiple tasks in a fast-paced environment.
• A logical thinker who can resolve complex issues under pressure.
• Adaptable communication style and ability to collaborate effectively.

Responsibilities

• Build strong relationships with internal teams and external customers.
• Propose solutions and improve processes to enhance customer satisfaction.
• Manage orders and track deliveries using operational tools.
• Support customer satisfaction survey analysis and contribute to action plans.
• Collaborate with various departments to deliver results.

Skills

Strong Communicator

Supply Chain Knowledge

Tech-Savvy

Organized Multitasker

Solution-Oriented

Team Player

Tools

SAP

Microsoft Office

Job description

Overview

We're not just building brands; we're shaping how the world experiences beauty. This opportunity is about delivering exceptional service to our Pharmacies, Department Stores, and Medi-Spa customers from order to delivery. You'll be the go-to person for operational queries, representing the division with professionalism and care.

Responsibilities

• Customer Liaison: Build strong relationships with internal teams and external customers, acting as the first point of contact for operational queries.
• Problem-Solving: Dive into root causes of issues, propose solutions, and improve processes to enhance customer satisfaction.
• Operational Excellence: Use tools like SAP and Microsoft Office to manage orders, track deliveries, and ensure smooth operations.
• Customer Experience: Support our customer satisfaction survey analysis and contribute to action plans that elevate the LDB customer journey.
• Collaboration: Work cross-functionally with various departments to deliver results and drive long-term improvements.

Qualifications

• Strong Communicator: Excellent interpersonal and influencing skills to build relationships across all levels.
• Supply Chain Knowledge: A solid understanding of supply chain processes.
• Tech-Savvy: Comfortable learning new IT systems; SAP experience is a plus.
• Organized Multitasker: Proven ability to prioritize and manage multiple tasks in a fast-paced environment.
• Solution-Oriented: A logical thinker who can resolve complex issues under pressure.
• Team Player: Adaptable communication style and ability to collaborate effectively with diverse teams.

L'Oréal is present in 150 markets on five continents. For over a century, we've been devoted to creating beauty that moves the world. As the industry leader, we tackle complex challenges at scale while staying committed to making the world a more inclusive and sustainable place.

How We Recruit

At L'Oréal, we celebrate diversity in all its forms. We're committed to creating an equitable and inclusive environment where everyone feels welcome and valued. When we look for talent, we welcome difference — different backgrounds, experiences, and perspectives.

Ready to make an impact? Apply now and join us in shaping the future of beauty!

Perks & Growth

• A place to grow: Real responsibility from day one, with opportunities to develop your skills and career.
• Inclusive environment: A workplace where everyone is accepted, celebrated, and empowered to thrive.
• Perks galore: Up to 60% off our iconic brands, private medical and dental insurance, enhanced family leave, and more.
• Learning culture: Access to top-notch training programs, leadership talks, and development opportunities.