Customer Care Executive

GetRecruited UK Ltd; London; Hybrid; GBP 30,000; Full time

Job summary

A prominent luxury brand is seeking a Customer Care Executive to enhance their customer experience team. This hybrid role involves managing customer interactions, resolving queries about products, and supporting sales efforts. Ideal candidates will have 2+ years in customer care or retail, knowledge of ecommerce platforms like Shopify, and excellent communication skills.

Benefits

Career growth opportunities

Great company culture

Qualifications

• 2+ years in customer service or retail sales role.
• Experience with ecommerce platforms like Shopify.
• Excellent written and verbal communication.

Responsibilities

• Manage and resolve customer service tickets.
• Follow up on abandoned carts via email and live chat.
• Provide product guidance to customers.

Skills

Customer Service

Communication

Soft Sales

Tools

Shopify

Gorgias

Job description

CUSTOMER CARE EXECUTIVE

DAGENHAM - HYBRID AFTER PROBATION

UPTO £30,000 + HUGE CAREER GROWTH + GREAT CULTURE

THE OPPORTUNITY:

Get Recruited are recruiting on behalf of a highly successful luxury brand who due to growth are expanding their customer experience team.This is a dual role combining customer service and soft sales.

This is a great opportunity for someone who is confident and enjoys working within a customer-focused environment with experience within a Customer Experience, Customer Care, Customer Service Assistant, Sales Assistant, Online sales and support, Sales and Customer Service, Luxury, Retail or similar role.

THE ROLE:

• Manage and resolve customer service tickets via Gorgias (email, chat, and social)
• Respond promptly to queries regarding product details, sizing, orders, shipping, and returns.
• Follow up on abandoned carts via email, phone and live chat.
• Provide thoughtful, helpful guidance to convert interest into purchases.
• Maintain deep knowledge of our product range to help customers make informed choices.
• Ensure a warm, friendly and brand-appropriate tone of voice at all times.
• Use Shopify to view and manage customer orders, issue refunds, track fulfillment etc.

THE PERSON:

• 2+ years in a customer service, customer care, or retail sales role.
• Ecommerce experience preferred (especially using Shopify and/or Gorgias)
• Comfortable with soft-selling and nurturing customer relationships (no targets)
• A team player with a proactive, can-do attitude.
• Excellent written and verbal communication.
• Interest in fashion is a bonus.

Get Recruited is acting as an Employment Agency in relation to this vacancy.