Customer Care Executive

Recruit4staff; England; On-site; GBP 25,000; Full time

Job summary

A leading travel business is seeking a Customer Care Executive in Chester to manage customer queries and provide excellent service in a fast-paced environment. The ideal candidate will have travel industry experience and customer service skills. Employment includes a competitive salary of £25,000 and various benefits such as travel discounts and career progression opportunities.

Benefits

Staff travel discounts

Performance-related bonuses

Free on-site parking

Training and development opportunities

Standard pension

22 days holiday increasing by 1 day each year up to 25 days

Helping Hand medical support

Qualifications

• Experience in conflict resolution.
• Excellent numeracy and literacy.
• Able to manage a diverse range of duties.

Responsibilities

• Handle a high volume of inbound calls and emails.
• Resolve customer queries effectively and professionally.
• Manage documentation, booking queries, flight amendments, and crisis support.

Skills

Travel industry experience

Customer service experience in a fast-paced office

Excellent telephone manner

Skilled in Microsoft Office (Word / Excel)

Education

GCSE English and Maths: Grade 4 or above (or equivalent)

Job description

Recruit4staff are representing a leading travel business in their search for a Customer Care Executive to work in Chester

• Pay: £25,000 per annum
• Hours of Work: Monday to Friday, 9am to 5.30pm
• Duration: Permanent
• Benefits: Staff travel discounts, performance-related bonuses, free on-site parking, training and development opportunities, standard pension, 22 days holiday increasing by 1 day each year up to 25 days, Helping Hand medical support.

Job Details:

• Pay: £25,000 per annum
• Hours of Work: Monday to Friday, 9am to 5.30pm
• Duration: Permanent
• Benefits: Staff travel discounts, performance-related bonuses, free on-site parking, training and development opportunities, standard pension, 22 days holiday increasing by 1 day each year up to 25 days, Helping Hand medical support.

Job Role: As a Customer Care Executive, you’ll thrive in a fast-paced customer-focused environment, using your excellent communication skills to handle a high volume of inbound calls and emails. You’ll resolve customer queries effectively and professionally, ensuring every customer receives a positive experience to encourage repeat bookings. You’ll also manage documentation, booking queries, flight amendments, and crisis support where needed.

Essential Skills, Experience, or Qualifications:

• Travel industry experience
• Customer service experience in a fast-paced office
• GCSE English and Maths: Grade 4 or above (or equivalent)

Advantageous Skills, Experience, or Qualifications

• GDS experience with Galileo
• Experience in conflict resolution
• Excellent telephone manner
• Skilled in Microsoft Office (Word / Excel)
• Excellent numeracy and literacy
• Able to manage a diverse range of duties

Additional Information

• Modern office environment
• Full training provided
• Supportive team culture
• Career progression opportunities

Commutable From: Chester, Wrexham, Mold, Flint, Connahs Quay, Ellesmere Port

Similar Job Titles: Customer Service Representative, Contact Centre Agent, Call Centre Executive, Technical Support Executive, Client Services Executive

This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency.