Customer Care Executive

Silver Planet Group; England; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading company in the housebuilding industry seeks a Customer Care Executive to join their team. This permanent role offers a supportive work environment and opportunities for career development, where you'll manage queries and maintain high standards in customer service. Ideal for those looking for a long-term career, it involves coordinating with builders and updating records in a busy office setting.

Qualifications

• Previous customer service experience is necessary.
• Strong communication skills over telephone and email are required.
• Highly organized and able to multitask.

Responsibilities

• Liaising with builders and the public to ensure job standards.
• Evaluating queries and raising work orders on the database.
• Updating spreadsheets and databases regarding Customer Care work.

Skills

Customer service experience

Strong communication skills

Organizational skills

Multitasking ability

Tools

MS Excel

Job description

A highly reputable business established for over 50 years, based in Woodley is looking for a Customer Care Executive to join the friendly team. The company pride themselves on fantastic employee retention rates and offer an excellent working environment and career development for their staff.

In this role you will liaise with large organisations in the housebuilding industry as well as the public to ensure jobs are completed to a great standard and be a point of contact for any issues.

This is a permanent role, for individuals looking for long term careers. Based at the Head Office it is a very busy role working in a small team. Monday to Friday, 9am - 5.30pm, parking on site. Salary up to £36,000 depending on experience, plus benefits.

Key Responsibilities

• Receiving queries via email or phone call, evaluating, and raising work orders on the database in accordance with defects raised by the builders.
• Updating builders via email and builder portals on all defects/work orders raised.
• Updating the specific spread sheets, database and site folders on all Customer Care work conducted on the previous date by speaking with our flooring fitters.
• Raising deduction notifications against fitters where necessary.
• Various administrative tasks/updating spreadsheets based on information derived from defect completion.
  
  

Skills/Experience

• Previous customer service experience
• Strong communications skills over telephone and email
• Experience using MS Excel is beneficial but not essential
• Highly organised and able to multitask
• Able to work to tight deadlines
  
  

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.