Customer Care - England & Wales

McDonald's; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join one of the world's most recognized brands as a Customer Support Coordinator at McDonald's UK. You'll be the vital link between customers and the restaurant, engaging with guests and ensuring a welcoming atmosphere. With essential skills in communication and friendliness, you will contribute to a happy dining experience while benefiting from employee discounts, holiday pay, and a supportive work environment.

Benefits

Holiday pay

Service awards

Meal allowances

Employee discounts from top brands

Qualifications

• Ability to work in a fast-paced environment.
• Genuine smile and customer connection.
• Effective face-to-face verbal communication.

Responsibilities

• Engage with customers and ensure smooth operations.
• Maintain cleanliness and create a welcoming atmosphere.
• Keep the manager informed about customer satisfaction.

Skills

Friendliness

Effective communication

Attentive listening

Approachability

High energy levels

Job description

Overview

McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Support Coordinator, you will be the face of your restaurant. Your responsibilities include engaging with customers, ensuring smooth operations in customer areas, making children feel welcome, organizing special events, attending to customers' specific needs, maintaining cleanliness standards, and creating a warm, welcoming atmosphere. You will establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.

We seek individuals who can work in a fast-paced, energetic environment, with a genuine smile and the ability to connect with customers to make them feel valued.

Essential qualities include friendliness, approachability, courteousness, helpfulness, and effective communication skills such as attentive listening, face-to-face verbal communication, and maintaining eye contact. The ability to sustain high energy levels while working efficiently and productively is crucial. Benefits include holiday pay, service awards, meal allowances, employee discounts from top brands, and more.