Customer Care Engineer

The Garten Group; Greater London; On-site; GBP 45,000 - 48,000; Full time

Job summary

Join a reputable developer in the Croydon area, focusing on fixing snagging and warranty issues in new build homes. This role offers the chance to be part of a high-caliber team with an award-winning contractor, known for its commitment to quality residential construction in Greater London. You'll manage warranty requests, supervise contractors, and ensure issues are resolved efficiently while maintaining excellent communication with customers. Embrace the opportunity to work independently and as part of a team in a dynamic environment, with a competitive salary and benefits package.

Benefits

Company Van

Tools Provided

Expenses Reimbursed

Training Opportunities

Qualifications

• Recognized trades qualification at NVQ Level 3 or equivalent.
• Experience in repairs or maintenance tasks is essential.

Responsibilities

• Manage warranty and defect requests, ensuring customer satisfaction.
• Supervise contractors and inspect completed works for quality assurance.

Skills

Repairs and Maintenance

Customer Service

Attention to Detail

Proficiency with Hand Tools

Proficiency with Power Tools

Communication Skills

Education

NVQ Level 3 or Equivalent

Tools

Hand Tools

Power Tools

Job description

Job Overview

Fixing snagging/warranty issues in new build homes for a reputable developer in the Croydon area. Be part of a high-caliber team working for an award-winning contractor with approximately 50 years of experience in high-quality residential construction in Greater London.

Responsibilities

1. Manage warranty, defect, and snagging requests by fixing issues or supervising contractors to meet contractual obligations and ensure customer satisfaction.
2. Coordinate with Customer Care office staff to address reported issues, assisting with necessary actions and resource planning.
3. Inspect issues onsite, clarify problems, and arrange remedial actions.
4. Perform works related to latent defects and attend inspections with clients and contractors.
5. Supervise contractors and engineers, inspecting completed works for quality assurance.
6. Engage with residents to manage issues through to resolution.
7. Participate in client meetings pre-handover to familiarize with schemes and introduce yourself as the site engineer.
8. Update senior staff on issue resolution, ensuring documentation with photos and videos.
9. Maintain regular communication with the Customer Care team regarding ongoing issues.
10. Attend client inspections and update progress on defect resolution weekly.
11. Provide sign-off sheets for completed repairs and advise on additional materials or actions needed.
12. Supervise contractor attendance and repair strategies, especially for technical or costly follow-up works.
13. Assist other team members as needed to ensure timely completion of tasks.
14. Maintain professional appearance and vehicle condition.
15. Attend relevant training, adhere to health and safety policies, and ensure licenses are current.
16. Participate in investigations of latent defects and team meetings.
17. Keep the company vehicle clean and presentable.

Working Hours

Monday to Friday, 8 am to 5 pm, with occasional Saturdays (paid additionally).

Candidate Requirements

1. Recognized trades qualification at NVQ Level 3 or equivalent.
2. Experience in repairs or maintenance tasks.
3. Experience in customer service or warranty repairs in new build housing is advantageous.
4. Full clean UK driving license.
5. Positive attitude and proactive approach.
6. Ability to work independently or as part of a team.
7. Attention to detail.
8. Proficiency with hand and power tools.
9. Comfortable with ladders and access platforms.
10. Good communication and customer service skills.

Benefits

Salary of £45K-£48K plus van and excellent package. Van provided (not for personal use). Tools to be supplied; trades card provided for materials, expenses reimbursed.

Application Process

Apply by clicking the button on this job posting or send your CV in confidence to UK_MS.