Customer Care Coordinator (KMH/YW/1311)

Keepmoat Homes; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

Keepmoat Homes is seeking a Customer Care Coordinator to join their Beeston office in Leeds. The role focuses on delivering exceptional customer service, resolving issues, and maintaining high customer satisfaction while supporting the company's goals in the homebuilding industry. Benefits include competitive pay, annual bonuses, and opportunities for career development.

Benefits

Competitive pay, regularly reviewed

Annual bonus scheme

Exclusive staff offers and discounts

Career development opportunities

Qualifications

• Straightforward, efficient, and friendly team player.
• Passionate about delivering high-quality customer service.
• Experience in a similar role is beneficial.

Responsibilities

• Liaising with customers and sub-contractors to resolve complaints/queries.
• Contacting customers to ensure satisfaction post-completion.
• Updating customer databases accurately.

Skills

Customer Care experience

Organizational skills

Communication

Team player

Creativity

Education

Experience in housebuilding/construction

Job description

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Customer Care Coordinator (KMH/YW/1311), Leeds

Client: Keepmoat Homes

Location: Leeds, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 7a99cbbb0a93

Job Views: 6

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

We have an exciting opportunity for a Customer Care Coordinator to join our friendly Customer Care Team in our Yorkshire West region, based from our regional office in Beeston, Leeds.

The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site, and management teams whilst maintaining effective working relationships. The successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions to maintain our 5-star builder status and be a leader in Customer Service in the homebuilding industry.

The duties include (but are not limited to):

• Liaising with customers and sub-contractors, site managers, etc., to establish an excellent after-sales/maintenance response to complaints/queries
• Ensuring all materials and labour required are available prior to starting works
• Contacting customers after legal completion to ensure satisfaction and uphold the customer care/image
• Producing relevant documentation accurately and promptly
• Updating the COINS system efficiently to ensure customer database accuracy

HS&S Responsibilities

Take care of your own health and safety and that of others affected by your work, adhering to MCI / Keepmoat Health, Safety, and Sustainability standards.

Skills, knowledge & experience

We seek a straightforward, friendly team player with Customer Care experience, who is creative, organized, and passionate about delivering high-quality customer service. Experience in a similar role within housebuilding/construction is beneficial but not essential.

Education & qualifications

Experience in a similar role in housebuilding/construction is beneficial but not essential.

Why work for us? Keepmoat Homes prides itself on being a great place to work. As a market leader, we aim to attract, motivate, and retain the best people to deliver excellent service.

• Competitive pay, regularly reviewed against competitors
• Annual bonus scheme based on team and company performance
• Exclusive staff offers and discounts
• Encouragement of ideas and job satisfaction
• Career development opportunities

Our values:

• Straightforward: Efficient, friendly, honest, respectful, transparent
• Collaborative: Partnering to deliver the best customer experience
• Passionate: Caring about our work, pride in results
• Creative: Proactive, flexible, resourceful, tailored solutions