Customer Care Coordinator

Embrace Associates; Poole; On-site; GBP 28,000 - 30,000; Full time

Job summary

A property management company in Poole is looking for a Customer Care Coordinator to manage property defects and coordinate with contractors. The ideal candidate will possess strong organisational and communication skills, thrive in a busy environment, and hold a Full UK driving licence. This full-time role offers a salary of £28k - £30k, along with various benefits including holiday and pension.

Benefits

25 days holiday plus bank holidays

Expenses paid including travel

Pension

Death in service benefit

Lots of wellbeing and social events

Onsite parking

Qualifications

• Strong organisational and communication skills essential.
• Ability to thrive in a busy environment.
• Full UK driving licence required due to location.

Responsibilities

• Coordinate and resolve property defects.
• Liaise effectively with contractors.
• Schedule works and maintain accurate records.
• Support inspections and handovers.
• Ensure homes meet high standards before completion.
• Build strong relationships with homeowners and colleagues.

Skills

Organisational skills

Communication skills

Problem-solving

Job description

Overview

Customer Care Coordinator – Location Poole – Full-time, Permanent. Hours Mon - Fri office hours. Pay £28k - £30k.

Responsibilities

• Coordinate and resolve property defects
• Liaise with contractors
• Schedule works and keep accurate records
• Support inspections and handovers
• Ensure homes meet the highest standards before completion
• Build strong relationships with homeowners and colleagues

Qualifications

• Strong organisational and communication skills
• A problem-solver who thrives in a busy environment
• Full UK driving licence (developments across Dorset & Hampshire)

What we offer

• 25 days holiday plus bank holidays, increasing with length of service to 28 days
• Expenses paid including travel
• Pension
• Death in service benefit
• Lots of wellbeing and social events
• Onsite parking