Customer Care Coordinator

Caralex Recruitment Limited; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading property recruitment firm seeks a Property Customer Care Coordinator to handle customer calls, report issues, and coordinate tradesmen visits for a property company in Oxford. Ideal candidates will have customer service experience, preferably in the property sector.

Qualifications

• Ideally have customer service experience, preferably within the property industry.

Responsibilities

• Take inbound calls from customers reporting issues with their property.
• Log calls onto the database system and handle escalations.
• Appoint relevant tradesmen to visit properties and close out defects.

Skills

Customer service experience

Communication skills

Job description

Role Overview

Caralex Recruitment Limited have been asked to recruit a Property Customer Care Coordinator for a leading property company based in Oxford.

Responsibilities

The role will entail taking inbound calls from customers wanting to report issues with their property, logging these calls onto their database system, handling escalation, appointing relevant tradesman to visit properties to rectify the faults as appropriate and then closing out the defects to a satisfactory conclusion.

Qualifications

You will ideally have customer service experience, preferably within the property industry.