Customer Care Coordinator

• Company: Bellway Homes
• Salary: Competitive
• Type: Part Time
• Region: UK - East Midlands
• Town/City: Milton Keynes
• Posted: 14/04/2025
• Listed in: Business Development
• Reference: 274913CON

Job Description

At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.

There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Northern Home Counties Division, located in Milton Keynes is looking to recruit a Customer Care Coordinator to join the Division’s Customer Care team.

The Role

This role reports to the Division’s Head of Customer Care.

Principal Accountabilities Of The Customer Care Coordinator Role Include

1. Ensure all calls received into the department are managed appropriately and issues are logged.
2. Coordinate the supply of material and sub-contractor elements ensuring maintenance requests are carried out.
3. Communicate with the Head of Customer Care to ensure all defects are followed up and dealt with by the appropriate personnel.
4. Maintain the relevant Customer Care log/monitor.
5. Check invoices and forward for payment.
6. Liaise with the Buying department to order materials as and when required.
7. Ensure defects are reported to sub-contractors on a regular basis.
8. Arrange completion of end of defect works for Housing Associations.
9. Liaise with Site Teams to ensure remedial works are completed within timescales.
10. Liaise with Sales Teams to ensure customer queries are answered.
11. Book appointments for suppliers, sub-contractors, and site teams to deal with latent building defects.

Experience

Qualifications And Training

GCSE Maths and English – Grade 4+ (or equivalent)

Skills and Aptitude

1. Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people.
2. Ability to liaise with internal and external personnel.
3. Good administration skills with the ability to coordinate numerous issues during the working day.
4. Able to work to deadlines in a fast-paced environment.
5. Ability to work on own initiative.
6. Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, and Outlook).
7. Committed to diversity and inclusion.

The Role and Working Conditions

1. Willing to be flexible in respect to day-to-day duties and hours worked.
2. This role is a 2.5 day, part-time position.
3. Ability to travel to all development sites, including the divisional office.
4. This role requires occasional Saturday working from 09:00am - 13:00pm.

In Return We Can Offer You

1. Competitive salary.
2. Competitive annual bonus.
3. Contributory pension scheme.
4. 25 days holiday, plus bank holidays.
5. Access to discounts and benefits portal.
6. ShareSave Scheme.
7. Cycle to Work Scheme.
8. Life assurance.
9. Holiday Purchase Scheme.
10. Earn and Learn Opportunities.

We reserve the right to close this vacancy if a large volume of applications are received.

Apply for this job.