Customer Care Coordinator

Proactive Personnel Ltd; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A well-established company in Manchester is looking for a Customer Care Coordinator. This permanent full-time role involves processing orders, providing customer service, and maintaining records. The ideal candidate will possess good telephone manners, product knowledge, and typing skills. Benefits include holidays, pension scheme, health benefits, and loyalty rewards.

Benefits

25 days’ holidays + bank holidays

Pension scheme

BHSF health & wellbeing benefits

Occupational health services

Life assurance scheme

Blue light discount card

Employee assistance programme

Loyalty awards rewarding long service (10 years+)

Qualifications

• Experience in a similar position preferred.
• Ability to manage time effectively.

Responsibilities

• Process all orders and prescriptions efficiently.
• Provide informed customer service.
• Handle customer queries satisfactorily.
• Maintain a high standard of cleanliness.

Skills

VDU operational skills

Good telephone manner

Good comprehensive product knowledge/clinical terminology

Typing skills

Job description

Proactive Personnel are currently looking for a Customer Care Coordinator for a well-established company at their site in Didsbury, This is a permanent full time role and the ideal candidate will have experience in a similar position.

Primary Objectives of the Job

• Processing all orders and prescriptions placed with the centre by post, telephone or in person.
• To provide an efficient and informed customer service.
• To maintain a friendly and helpful manner with personal callers.
• To actively promote and participate in the process of continuous improvement.

Main Tasks and Key Areas of Work

• To ensure all orders are keyed onto the computer correctly and in an efficient manner.
• To ensure that all telephone orders are dealt with efficiently.
• To ensure that customers orders are taken correctly, i.e. price, product number, quantity.
• To ensure all customers queries are handled to their satisfaction and in the best interest of the company.
• Pass on any information received from customers that requires further action.
• Advise customers of delivery dates, appointment times etc., as required.
• To assist in the upkeep of accurate nurses and patient files and databases.
• To print letters to GPs requesting repeat prescriptions/corrections.
• To pack and despatch any parcels being filled from the Centre.
• To unpack and record all deliveries of stock into the Centre.
• To assist in regular stock level checks.
• To maintain the Centre to a high standard of cleanliness.
• To liaise with nursing/advisory staff.

Essential Skills / Qualifications required

• VDU operational skills.
• Good telephone manner.
• Good comprehensive product knowledge/clinical terminology.
• Typing skills.

Other Specific Requirements of the Post

• To be of smart appearance.
• Good time manager.
• To provide cover for holidays and sickness periods as required.

Benefits for this role include:

• 25 days’ holidays + bank holidays,
• pension scheme
• BHSF health & wellbeing benefits
• occupational health services
• life assurance scheme
• blue light discount card
• employee assistance programme
• loyalty awards rewarding long service (10years+)

If you are interested in this role or you would like to know more please apply or call Antony on 0161 661 8000