Customer Care Coordinator

CSC Recruitment Ltd; Leicester Forest East; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading new-build developer in Leicester is looking for a Customer Care Coordinator to ensure exceptional service after customers move into their new homes. The role involves managing customer queries, coordinating remedial works, and mentoring junior staff. Strong communication and organisation skills are essential. This senior opportunity offers clear progression and a supportive company culture.

Benefits

Clear progression pathways

Supportive team

Excellent company culture

Hybrid working arrangements

Qualifications

• Previous experience in a Customer Care role within housebuilding or housing association is essential.
• Proven ability to manage challenging situations with professionalism.
• Confident using systems and managing multiple cases simultaneously.

Responsibilities

• Oversee and manage customer queries, ensuring swift resolutions.
• Coordinate remedial works with contractors, site teams, and trades.
• Support and mentor junior coordinators, offering guidance and best practice.
• Monitor and report on customer care performance, spotting trends and areas for improvement.

Skills

Strong communication

Organisation

Problem-solving

Managing challenging situations

Team player

Job description

Overview

Customer Care Coordinator (Senior Opportunity Available) — Location: Leicester (Hybrid - 1 day WFH after probation) — Hours: Monday - Friday

Are you an experienced Customer Care professional within the housebuilding sector? Do you want to join a respected 5-star developer with strong growth plans, clear progression, and a fantastic culture?

We're working with a leading new-build developer in Leicester who are seeking a Customer Care Coordinator to strengthen their team. With a large land bank, excellent training, and a reputation for delivering quality homes, this is a brilliant opportunity to take the next step in your career.

What’s on offer

• Senior-level role with clear progression pathways
• Supportive team and excellent company culture
• Hybrid working (1 day WFH after probation)
• Monday - Friday hours
• The chance to uphold and build upon a 5-star customer service rating

The role

As a Customer Care Coordinator, you will take a proactive lead in ensuring every customer receives exceptional service after moving into their new home. You'll:

• Oversee and manage customer queries, ensuring swift resolutions
• Coordinate remedial works with contractors, site teams, and trades
• Support and mentor junior coordinators, offering guidance and best practice
• Monitor and report on customer care performance, spotting trends and areas for improvement
• Work closely with senior management to maintain and enhance the company's 5-star rating
• Handle escalated issues with professionalism and empathy

About you

• Previous experience in a Customer Care role within housebuilding or housing association is essential
• Strong communication, organisation, and problem-solving skills
• Proven ability to manage challenging situations with professionalism
• Confident using systems and managing multiple cases simultaneously
• A team player who can also take initiative and lead by example