Customer Care Coordinator

Willerby Ltd.; Kingston upon Hull; On-site; GBP 25,000 - 35,000; Full time

Job description

Willerby - it’s our name and is a core component of who we are. We’re so proud of our legacy and to have grown from manufacturing in a tiny village nearby to our sprawling 90-acre site in Hull today. Our goal has always been and always will be dedication to detail and creating a quality product.

With over 75 years experience, Willerby has been the UK’s largest manufacturer of holiday homes and lodges. We love designing practical and beautiful homes for parks not only in the UK but also across the world.

We’re looking for a customer focused professional to join us in this integral role.

You will be the first point of contact for our customer base, responding to warranty issues and ensuring swift resolutions are achieved.

Key responsibilities include:

1. Provide excellent care across our customer base, including holiday park homeowners, suppliers, and internal stakeholders.
2. Develop a good working knowledge of our builds and services to aid effective resolutions on technical queries.
3. Accurately progress requests using in-house systems and work to achieve targets as set out in departmental KPIs.
4. Understand the core elements of specific products to enable use of bill of material, reading and ordering from drawings and specifications.
5. Manage individual workload while escalating issues when necessary.
6. Effectively obtain, analyse, record and store relevant information.
7. Collaborate with internal departments and external suppliers in the ordering of parts for swift resolutions.
8. Ensure the quality of the service provided is of the highest importance.

About You

• Great communication skills.
• The ability to build rapport with the customer base, establishing and maintaining good working relationships.
• A flexible approach to changing priorities and problem solving.

Ideally, you’ll have customer care experience from a similar industry, though this is not essential as we are able to provide training for the candidate with the right attitude and enthusiasm.

What Willerby can offer you

You can expect a competitive salary, life assurance, the equivalent 25 days annual leave in addition to public holidays, service days and holiday purchase scheme and a 6% employer contribution pension.

You’ll also get the option to join a Private Health Scheme.

We are currently trialing a 4 day compressed week (Monday - Thursday). This trial is due to be reviewed at the end of August 2025.