Customer Care Coordinator

Huntress - Leeds; Halifax; On-site; GBP 25,000 - 27,000; Full time

Job description

Customer Care Coordinator

£25,500

A leading organisation based in Halifax requires an experienced Customer Care Coordinator to join the team.

Key Responsibilities:

1. Liaising directly with customers and engineers in arranging scheduled appointments and repairs.
2. Updating customer account records accurately, managing customer's expectations throughout a job's life cycle, which involves the coordination and conflict resolution of reactive maintenance activities while minimising disruption of services.
3. Progress chasing jobs to ensure work is completed in the requested time frame and ensuring both in-house and customer-based systems are updated with job notes and details.
4. Completion of quotes and actively gaining customer approval to maintain/improve quote conversion.
5. Maintaining excellent relations with both customers and engineers.

Qualifications, Experience and Skills:

1. Good customer service and telephone skills, along with knowledge of Excel spreadsheets.
2. Strong interpersonal skills.
3. Logical/methodical thinker.
4. The ability to work under pressure and to timescales.
5. Ability to work effectively with staff at all levels within the business.

Working Hours:
Monday to Friday 8:30 AM - 5 PM with a 45-minute lunch, plus one evening and one weekend shift required monthly which is paid as overtime at time and a half.

Earning potential with overtime - up to £27,000 pa.

If you have office-based customer service experience and you are looking for a new challenge, we would love to hear from you!

Please click apply today or call Jo on (phone number removed).

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age, or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.