Customer Care Coordinator

Persimmon Homes; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading homebuilder, Persimmon Homes, as a Customer Care Coordinator in Glasgow. This full-time role is focused on delivering exceptional support to homeowners, ensuring customer satisfaction, and providing administrative assistance within a vibrant office environment. If you have a passion for excellent customer service and the ability to remain composed under pressure, this could be the opportunity for you.

Benefits

Competitive salary

Bonus

Life Cover & Contributory Pension

Employee Benefits Platform

Commitment to diversity and inclusion

Qualifications

• Motivated to achieve customer satisfaction targets.
• Ability to remain calm in pressurised situations.

Responsibilities

• Deliver excellent support to homeowners.
• Communicate proactively with homeowners throughout their journey.
• Respond to incoming communications as per company guidelines.

Skills

Excellent communication skills

Attention to detail

Proactive problem solving

Tools

Word

Excel

Outlook

Job description

Job Title: Customer Care Coordinator

Location: Glasgow, G33

Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters.

Why Persimmon Homes?

At Persimmon, We Don't Just Build Homes — We Build Careers. When You Join Us As a Customer Care Coordinator, You'll Benefit From

• Competitive salary
• Bonus
• 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
• Life Cover & Contributory Pension
• Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
• Committed to diversity, inclusion, and empowering your development
  
  

What is the role?

Persimmon Homes West Scotland has a vacancy for a full time Customer Care Coordinator based in our Head Office in Glasgow. This role reports to the Customer Care Manager.

Primary Responsibilities

• Delivering an excellent level of support to our homeowners
• Proactively communicating with our homeowners throughout their Persimmon journey
• Responding to incoming communications from homeowners in accordance with company guidelines
• Making outbound courtesy calls to ensure customers are satisfied
• Accurately recording telephone calls and emails
• Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
• Liaising with other departments when specialist queries or advice is required
• General administration duties
  
  

What experience do I need?

• Excellent communication skills and a genuine desire to provide excellent customer care
• Motivated to achieve customer satisfaction targets
• Attention to detail when capturing and logging customer information
• The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
• You must be IT literate, with a good working knowledge of Word, Excel and Outlook
• Knowledge of COINS is an advantage but not essential as training will be provided
  
  

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