Customer Care Coordinator

Fawkes and Reece; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

A respected residential developer in Exeter is hiring a Customer Care Coordinator to manage customer inquiries and ensure high service standards. The ideal candidate has experience in customer service within the housebuilding sector, strong organizational skills, and a proactive attitude. Benefits include a company pension scheme and private medical insurance.

Benefits

Company pension scheme

Private medical insurance

Career development opportunities

Qualifications

• Previous experience in a customer service or coordination role within the housebuilding or construction sector.
• Strong knowledge of new build homes and NHBC standards.
• Excellent organisational and communication skills.

Responsibilities

• Handling customer enquiries via phone, email, and face-to-face interactions.
• Identifying and logging defects, booking engineers or subcontractors as needed.
• Managing and monitoring the customer service email inbox.

Skills

Customer service experience

Organisational skills

Communication skills

Problem-solving attitude

Job description

Reference: MDAV-342234567_1754463980
Posted: August 6, 2025

Are you an experienced Customer Care Coordinator looking to join a reputable home builder? A well-established and respected residential developer, known for delivering high-quality and affordable new build homes in Exeter, is hiring for a Customer Care Coordinator to join their busy and growing team.

Key Responsibilities:

• Handling customer enquiries via phone, email, and face-to-face interactions
• Identifying and logging defects, booking engineers or specialist subcontractors as required
• Managing and monitoring the central customer service email inbox
• Maintaining and updating the company CRM system with customer interactions and job updates
• Scheduling and coordinating works with engineers and subcontractors
• Closing completed jobs and ensuring all follow-ups are resolved
• Processing purchase order invoices
• Building and maintaining strong relationships with subcontractors and service partners
• Ensuring high standards in line with NHBC guidelines and customer expectations

Candidate Requirements:

• Previous experience in a customer service or coordination role within the housebuilding or construction sector
• Strong knowledge of new build homes and NHBC standards
• Excellent organisational and communication skills
• Customer-focused, proactive, and able to work independently
• A team player with a positive, problem-solving attitude

Benefits Package:

• Company pension scheme
• Private medical insurance
• Additional employee benefits and career development opportunities

Apply Now:

Interested in this Customer Care Coordinator job in Exeter? If you would like to apply for this role, please do so below or for more information please contact Max Davies at the Fawkes & Reece London office.