Customer Care Coordinator

Hunter Dunning; England; On-site; GBP 30,000 - 32,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Care Coordinator to enhance their customer service team in Northampton. This role involves managing customer inquiries, resolving complaints, and ensuring high standards of service. With a competitive salary and benefits, including a discretionary bonus and generous leave, this opportunity is perfect for someone with a passion for customer care and a desire to make a difference in the construction sector. Join a dynamic team and contribute to delivering exceptional service in a thriving environment.

Benefits

Discretionary Bonus Scheme

25 Days Annual Leave

Salary Sacrifice Car Scheme

Enhanced Pension Scheme

Qualifications

• Strong customer service experience, ideally with a house building company.
• Excellent verbal and written communication skills.

Responsibilities

• Handle incoming calls and correspondence related to customer care.
• Assess and resolve complaints promptly and effectively.
• Allocate tasks to technicians and suppliers.

Skills

Customer Service Experience

Strong Communication Skills

Knowledge of Construction Industry

Job description

Customer Care Coordinator (15072) Northampton, England

Salary: GBP30000 - GBP32000 per annum

Customer Care Coordinator Job in Northampton, Northamptonshire

New opportunity for a Customer Care Coordinator job with a national housebuilder, based from their office in Northampton, Northamptonshire. Offering a salary of up to £32,000 plus bonus potential, benefits, and 25 days annual leave + bank holidays.

Established over 50 years ago and now operating from 10 offices across the Midlands, East Anglia, South West, and North West. This housebuilder now employs over 1,000 people and delivers over 4,000 homes annually across 9 regions. They are now seeking a driven individual with strong customer service experience to join their Customer Care team at the Northampton office and help take it to the next level.

Role & Responsibilities

• Handling incoming calls, correspondence, and emails related to customer care
• Assessing and resolving complaints promptly and effectively
• Allocating tasks to technicians, suppliers, and subcontractors to address issues
• Scheduling appointments with the appropriate technicians, suppliers, or subcontractors
• Ensuring completed work meets customer expectations and standards
• Keeping records accurate and up to date using internal systems
• Managing work categories efficiently while controlling costs
• Gaining an understanding of defect reporting processes and assisting with logging defects
• Processing customer reports in line with company guidelines
• Adhering to and promoting company policies and procedures.

Required Skills & Experience

• Customer service experience, ideally with a house building company
• Strong communication skills, both verbal and written
• Knowledge of the construction industry is desirable.

What you get back

• Salary of £30,000 - £32,000
• Discretionary bonus scheme
• 25 days annual leave, plus bank holidays
• Salary sacrifice car scheme
• Enhanced pension scheme

Apply

If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies.

In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website.

Referral

Did you know we run a referral scheme? We’ll give you £300 worth of vouchers if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we’ll do the rest. Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they’ve successfully completed the probation period.

Customer Care Coordinator Job in Northampton – Your Property Recruitment Specialists (Recruiter: Matt Trussler Job Ref: 15072)

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