Customer Care Coordinator

Cityscape Recruitment; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the residential sector is seeking a Customer Care Coordinator. You will be the first point of contact for homeowners, responsible for resolving issues in a timely manner and coordinating with various teams. The ideal candidate will have strong organizational skills, experience in customer care, and a solutions-focused approach.

Benefits

Bonus

Excellent opportunities

Qualifications

• Previous experience in a customer care or coordination role with a developer.
• IT literate with experience using CRM systems or similar.
• Ability to juggle multiple tasks and remain calm under pressure.

Responsibilities

• Log, track, and manage customer care queries and defects via CRM systems.
• Liaise with homeowners, contractors, and internal teams to schedule and follow up.
• Ensure all remedial works are carried out within agreed timeframes.

Skills

Organisational skills

Administrative skills

Empathy

Problem-solving

Communication

Tools

CRM systems

Job description

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Customer Care Coordinator, Hertfordshire

Client: Cityscape Recruitment

Location: Hertfordshire, United Kingdom

Job Category: Other

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EU work permit required:

Yes

Job Reference:

3ab4e1e75839

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

ABOUT THE ROLE

As Customer Care Coordinator, you’ll be the first point of contact for our homeowners after completion, coordinating the resolution of any issues or defects in a timely, courteous, and professional manner. You’ll work closely with our site teams, subcontractors, and internal departments to ensure our after-sales service is smooth, efficient, and exceeds expectations.

Key Responsibilities

• Log, track, and manage customer care queries and defects via CRM systems
• Liaise with homeowners, contractors, and internal teams to schedule and follow up on works
• Provide timely updates to customers and maintain clear, professional communication
• Ensure all remedial works are carried out within agreed timeframes
• Support the Customer Care Manager with reports, documentation, and homeowner feedback
• Maintain accurate records and help drive continuous improvement in service delivery

Requirements

• Previous experience in a customer care or coordination role with a developer
• Strong organisational and administrative skills
• Empathetic, professional, and solutions-focused approach
• Ability to juggle multiple tasks and remain calm under pressure
• IT literate with experience using CRM systems or similar

Rewards and Benefits

The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £35k DOE. In addition to the basic salary, there will be further company benefits including bonus and other perks.