Customer Care Coordinator

Andrew Construction Limited; Chelmsford; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A respected construction firm is seeking an experienced Customer Care Coordinator to manage aftercare issues for newly completed homes. This freelance role involves liaising with homeowners and contractors to resolve customer care cases, ensuring outstanding service throughout. The ideal candidate should have experience in the residential property sector and strong communication skills. Flexible working options and competitive day rate offered.

Benefits

Competitive day rate

Flexible working options

Supportive environment

Qualifications

• Proven experience in a customer care or aftersales role within the residential property sector.
• Strong communication and problem-solving skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Liaise with homeowners to resolve defects or aftercare issues.
• Log and manage customer care cases through to resolution.
• Schedule and follow up on remedial works with subcontractors.

Skills

Customer service

Communication

Problem-solving

Independence

Flexibility

Tools

CRM systems

Property management systems

Job description

ACR is working with a large-scale residential developer who is currently seeking an experienced Customer Care Coordinator on a freelance contract. As a freelance Customer Care Coordinator, you will be the key point of contact for homeowners following the completion of their new homes. Your main responsibility will be to manage and resolve aftercare issues efficiently and professionally, maintaining our reputation for outstanding customer service.

Key Responsibilities:

• Liaise with homeowners, site teams, contractors, and suppliers to coordinate and resolve defects or aftercare issues.
• Log, track, and manage customer care cases through to resolution.
• Schedule and follow up on remedial works with subcontractors and trades.
• Keep homeowners informed throughout the process with timely updates.
• Maintain accurate records and documentation on CRM systems.
• Provide regular updates to senior management on open issues and customer satisfaction.

Requirements:

• Proven experience in a customer care or aftersales role within the residential property sector.
• Strong communication and problem-solving skills.
• Ability to work independently and manage multiple priorities.
• Familiarity with CRM or property management systems.
• Flexibility to attend site visits or meetings in the Chelmsford area if required.

What We Offer:

• Freelance contract with flexible working options (remote/hybrid).
• Competitive day rate based on experience.
• Supportive and collaborative working environment.
• Opportunity to work with a respected and growing company.