Customer Care Coordinator

Dandara; Braintree; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading property developer as a Customer Care Coordinator, ensuring exceptional support for homebuyers post-purchase. This role focuses on customer queries, problem-solving, and administrative support. Competitive salary and generous benefits await the right, customer-focused professional.

Benefits

Competitive Salary

Generous Holidays - 25 days + bank holidays

Annual Bonus

Pension Scheme

Private Medical Insurance

Life Assurance

Employee Assistance Programme

Exclusive Discounts

Electric Vehicle & Cycle to Work Schemes

Qualifications

• Ability to work independently and prioritise tasks.
• Strong interpersonal skills.
• Experience in face-to-face customer service.

Responsibilities

• Handle customer queries and defect reports.
• Coordinate repairs with contractors and technicians.
• Organise appointments for maintenance teams.

Skills

Organisational Skills

Customer Service

Communication

Problem Solving

Attention to Detail

Job description

Join the Dandara Eastern team as a Customer Care Coordinator!

Are you an organised and customer-focused professional looking to make a real impact? At Dandara, one of the UK’s leading independent property developers, we’re on the lookout for a Customer Care Coordinator to ensure every homebuyer receives exceptional support post-purchase. Join our team and help us deliver the high standards our customers expect.

With over 12,000 properties delivered across the UK, this is a fantastic opportunity to join a company committed to excellence in customer satisfaction across our developments in East Anglia

What you'll be doing:

• First-Point Contact: Handle customer queries and defect reports, ensuring timely responses.
• Problem Solver: Liaise with contractors, technicians, and engineers to coordinate repairs and resolutions.
• Diary & Scheduling Master: Organise appointments for maintenance teams and subcontractors.
• Communication Pro: Provide follow-up correspondence to keep customers informed every step of the way.
• Keep Us on Track: Maintain records, update databases, and produce reports as required.
• Support the Customer Journey: Assist in home demonstrations and customer care surveys.
• Be the Backbone of the Team: Provide administrative support to the Customer Care Manager.
  
  

What you'll need:

Desirable:

• Experience in face-to-face customer service in the housebuilding industry
  
  

Essential:

• Ability to work independently, prioritise tasks, and stay organised
• Strong interpersonal and communication skills
• A problem-solving mindset with great attention to detail
• Experience in face-to-face customer service
  
  

Why Join Dandara?

Since 1988, Dandara has been creating innovative homes and commercial properties that offer exceptional value without compromising on quality. With over 10,000 happy customers and more than 100 industry awards, we’re proud of what we’ve achieved - and we’re just getting started. As part of our team, you’ll enjoy:

• Competitive Salary - Competitve subject to experience
• Generous Holidays - 25 days + bank holidays, plus an option to buy 5 more!
• Annual Bonus - a discretionary performance-based bonus
• Pension Scheme - up to 5% employer-matched contributions
• Private Medical Insurance
• Life Assurance - 3x salary (option to increase to x4)
• Employee Assistance Programme - 24/7 support for you and your family
• Exclusive Discounts - save on retailers, restaurants, gyms, holidays & more
• Electric Vehicle & Cycle to Work Schemes
  
  

If you're dependable, driven, and passionate about providing customers a 5* service, we want you on our team! Join Dandara and be a part of something truly extraordinary.

Important note for Recruitment Agencies

Please do not send, by any means, unsolicited Resumes (i) in response to any of our roles, (ii) to any of our employees or any person engaged by us, or (iii) to any of our regional businesses, including our head office. Any unsolicited Resumes received by us shall be deemed to be our property.

Any candidate submitted to us by an Agency via an unsolicited Resume shall be deemed to have been referred by that Agency free of commission, fee or any other charge (Fees). We are not liable for any Fees relating to the engagement of any person resulting from an unsolicited Resume and will not pay a Fee to any Agency that is not an Appointed Agency.